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US Bank Operations Supervisor Category Banking 
Poland 
51724906

25.06.2024

Main duties and responsibilities:

  • Support team members with questions around daily operations;

  • Manages team resources; coordinates leave, manages breaks and re-assigns responsibilities during team member absences.

  • Monitor the KPI's and SLA's and take necessary actions if these are not met;

  • Provide feedback to the Manager around the performance of team members and suggest on competencies of individual team members that need to be further developed;

  • Handles all queries with the best interest of both the Company and the Customer;

  • Managing Customer expectations and resolving complaints;

  • Build relationships with all areas in and outside of Operations to achieve the best result for our Customer;

  • Performing monthly and annual representatives' appraisals;

  • Responsible for interviewing and hiring customer representatives.

Requirements:

  • Has proven leadership track record;

  • Excellent communication and interpersonal skills;

  • Strong customer service focus; demonstrated ability to understand the customer’s business, issues and needs, proactively responding to customer requirements;

  • Strong leadership skills;

  • Excellent organizational, time-management skills;

  • Result orientation and an effective problem solving skills;

  • Flexible approach to working hours

  • Previous knowledge of Elavon procedures for customer servicing processes, and/or participation in LEAD programme will be an additional asset for the candidate.

What we offer:

  • Full-time position, employment agreement,

  • Work schedule: Monday - Friday between 8am-6pm,

  • Hybrid working model;

  • Excellent package including complex medical care, group insurance, Multisport card, language classes,

  • Highly professional, multicultural environment and high standards of work,

  • Professional training, opportunity to develop a career path in organizational structures, support in career planning,

  • Work in a dynamic team with a supportive inclusive culture and strong values,

  • Good atmosphere at work and comfortable working environment

Hybrid/flexible schedule:

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