US Bank Operations Supervisor Category Banking 

Poland 

51724906

Main duties and responsibilities:

• Support team members with questions around daily operations;

• Manages team resources; coordinates leave, manages breaks and re-assigns responsibilities during team member absences.

• Monitor the KPI's and SLA's and take necessary actions if these are not met;

• Provide feedback to the Manager around the performance of team members and suggest on competencies of individual team members that need to be further developed;

• Handles all queries with the best interest of both the Company and the Customer;

• Managing Customer expectations and resolving complaints;

• Build relationships with all areas in and outside of Operations to achieve the best result for our Customer;

• Performing monthly and annual representatives' appraisals;

• Responsible for interviewing and hiring customer representatives.

Requirements:

• Has proven leadership track record;

• Excellent communication and interpersonal skills;

• Strong customer service focus; demonstrated ability to understand the customer’s business, issues and needs, proactively responding to customer requirements;

• Strong leadership skills;

• Excellent organizational, time-management skills;

• Result orientation and an effective problem solving skills;

• Flexible approach to working hours

• Previous knowledge of Elavon procedures for customer servicing processes, and/or participation in LEAD programme will be an additional asset for the candidate.

What we offer:

• Full-time position, employment agreement,

• Work schedule: Monday - Friday between 8am-6pm,

• Hybrid working model;

• Excellent package including complex medical care, group insurance, Multisport card, language classes,

• Highly professional, multicultural environment and high standards of work,

• Professional training, opportunity to develop a career path in organizational structures, support in career planning,

• Work in a dynamic team with a supportive inclusive culture and strong values,

• Good atmosphere at work and comfortable working environment

Hybrid/flexible schedule: