You will have the opportunity to be a part of the Expert Labs organization where you develop critical-thinking skills and work with Subject Matters Experts to resolve complex problems for our worldwide clients. In addition, you will help drive delivery to leading-edge technology in Openshift, Cloud Pak for Data, Watson Knowledge catalog, Instana and Watson Artificial Intelligent IT Operations (Watson AIOps)
Your Role and Responsibilities
To help achieve this win-win outcome, a ‘day-in-the-life’ in this role may include, but not be limited to…
- Working under general supervision you will be understanding clients’ main challenges and developing solutions that help them improve their systems management, IT operations, application performance and operational resiliency with AI on the mainframe by implementing IBM AIOps solutions on this environment.
- Participating in planning, installing, configuring, verifying, and migrating IBM Z AIOps solutions that uses automation to help detect events and anomalies to identify and resolve issues faster within client’s environments.
- Ensuring accurate documentation of and delivery to the project scope and timeline alongside adherence to the zAIOps products’ implementation methodologies.
- Demonstrating a natural bias towards self-motivation, curiosity, and initiative in addition to navigating data and people to find answers and present solutions.
- Strong collaboration and communication skills as you work across the client, partner, and IBM team.
- Solving Client Challenges Effectively: Understanding clients’ main challenges and developing solutions that helps them reach true business value by working thru the phases of design, development integration, implementation, migration, and product support with a sense of urgency.
- Conducting and participating in technical solution workshops.
Required Technical and Professional Expertise
- BE/BTech in Computer Science, Engineering, or equivalent experience in Computer Science/Information Systems/Engineering.
- Hands-on exposure to real-world application of computer science, information systems or engineering concepts
- Excellent communication and presentation skills that are engaging, compelling, and influential.
- Experience with the design, deployment, and optimization of software solutions for IBM Z, LinuxONE and associated operating systems and virtualization software including z/OS or Linux.
- Technical Expertise in Mainframe System Software on z/OS, including deployment and op-timization of IBM Z software solutions, z/OS data sources, handling of SMF records, and z/OS automation scripts.
- Experience in the preparation and delivery of training
- Experience with reviewing the performance of monitoring environment infrastructures, mon-itoring processes, event flow and historical data collection polices.
- Ability to work independently and take accountability.
- 3+ years of experience with IBM Z
- 3+ years of solution consulting or relevant industry experience.
Preferred Technical and Professional Expertise
- Experience with reviewing the performance of monitoring environment infrastructures, monitoring processes, event flow and historical data collection polices.
- Experience with data insights in real-time dashboards including open-source Elastic Stack / OpenSearch solution / Splunk.
- Experience with analyzing system performance using tools like RMF, SMF data, & Omegamon.
- Experience with the following products will be highly regarded: IBM Z Operational Log and Data Analytics (ZLDA), IBM Z Anomaly Analytics (IzAA), IBM Watson® Machine Learning for z/OS, IBM Service Management Unite (SMU)
- Experience in the delivery of training.
- In addition to the above experience, the ideal candidate will have exceptional interpersonal and communication skills.
- Strong analytical and problem-solving skills with excellent attention to detail.
- Dynamic team player who is comfortable working in a small, but rapidly evolving environment.
- A passion for making a difference in their profession and the environment.