Expoint - all jobs in one place

Finding the best job has never been easier

Limitless High-tech career opportunities - Expoint

IBM Customer Success Manager - Cloud 
India, Karnataka, Bengaluru 
516667383

27.03.2025
Your role and responsibilities

1. Plan, execute and track new and existing customers Cloud Savings Program across CSP (AWS, Azure, GCP & OCI).

4. Perform analysis and present regular operational reviews to customer & Apptio leadership

6. Partner with other Apptio domain experts to bring together the collective suite of Apptio products to generate insights across customers total IT spend

7. Be the voice of the customer, champion and advocate for customer requirements with our Product and Engineering teams.

Required education
Bachelor's Degree
Preferred education
Bachelor's Degree
Required technical and professional expertise

1. Overall, 5+ years of industry experience.

2. Hands-on experience with a cloud vendor (AWS or Azure or GCP). Certification in AWS Practitioner or Azure AZ900

3. Plan, execute and track new and existing customers Cloud Savings Program across CSP's .

4. Deep knowledge of rate optimization at AWS (Savings Plans, Reserved Instances)

5. Track record of increasing FinOps maturity

6. Demonstrated ability to break down complex problems into sub-tasks and track outcomes

10. Perform analysis and present regular operational reviews to customer & Apptio leadership

12. Partner with other Apptio domain experts to bring together the collective suite of Apptio products to generate insights across customers total IT spend

13. Be the voice of the customer, champion and advocate for customer requirements with our Product and Engineering teams

14. Excellent verbal, written and interpersonal communication skills in both technical and non technical contexts

Preferred technical and professional experience

1. AWS Certified Solution Architect - Associate or higher (or equivalent knowledge)

2. Skilled at building relationships with customers and co-workers

3. Proven track record of developing frameworks to solve ambiguous problems and leveraging data to derive insights that lead to actionable recommendations

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

OTHER RELEVANT JOB DETAILS

When applying to jobs of your interest, we recommend that you do so for those that match your experience and expertise. Our recruiters advise that you apply to not more than 3 roles in a year for the best candidate experience. For additional information about location requirements, please discuss with the recruiter following submission of your application.