Bank Of America Transaction Management Ops Analyst 

United States, New York, New York 

515936125

Job Description:

Job Description:

This job is responsible for moderately complex transaction and fulfillment processing, including the movement of assets into and out of accounts. Key responsibilities include reconciliation, settlement, and trade and transfer support, and providing quality service and operations support for internal business partners and external clients, in accordance with established guidelines and procedures. Job expectations include handling in operational processes which may carry medium to high levels of monetary risk and assisting in training less experienced team members.

Responsibilities:

• Performs moderately complex transaction processing and reconciliation with medium to large monetary impact according to the established written guidelines and procedures
• Responds to moderately complex client inquiries via numerous channels to support operational efficiency and quality client service
• Responsible for the analysis and resolution of moderately complex transactions requiring escalations and exceptions
• Proactively identifies risk and opportunities for process improvements based on an understanding of how the work impacts other operational units

Required Skills:

Proficient with MS Excel (v-lookups)

Detail oriented

Ability to multi-task

Self-motivated and able to work unsupervised

Ability to perform efficiently under high pressures

Strong written & verbal communication skills

Desired Skills:

At least 3 Years of Financial Services / Operations Experience

ETF Product Knowledge

Strong motivation to succeed

Understanding of Risk & Control issues

Skills:

• Attention to Detail
• Customer and Client Focus
• Oral Communications
• Prioritization
• Problem Solving
• Account Management
• Analytical Thinking
• Coaching
• Written Communications
• Mentoring
• Research
• Result Orientation

1st shift (United States of America)