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Bank Of America Transaction Management Ops Analyst United States, New York, New York 515936125
Job Description:
Job Description:
This job is responsible for moderately complex transaction and fulfillment processing, including the movement of assets into and out of accounts. Key responsibilities include reconciliation, settlement, and trade and transfer support, and providing quality service and operations support for internal business partners and external clients, in accordance with established guidelines and procedures. Job expectations include handling in operational processes which may carry medium to high levels of monetary risk and assisting in training less experienced team members.
Responsibilities:
- Performs moderately complex transaction processing and reconciliation with medium to large monetary impact according to the established written guidelines and procedures
- Responds to moderately complex client inquiries via numerous channels to support operational efficiency and quality client service
- Responsible for the analysis and resolution of moderately complex transactions requiring escalations and exceptions
- Proactively identifies risk and opportunities for process improvements based on an understanding of how the work impacts other operational units
Required Skills:
Proficient with MS Excel (v-lookups)
Detail oriented
Ability to multi-task
Self-motivated and able to work unsupervised
Ability to perform efficiently under high pressures
Strong written & verbal communication skills
Desired Skills:
At least 3 Years of Financial Services / Operations Experience
ETF Product Knowledge
Strong motivation to succeed
Understanding of Risk & Control issues
Skills:
- Attention to Detail
- Customer and Client Focus
- Oral Communications
- Prioritization
- Problem Solving
- Account Management
- Analytical Thinking
- Coaching
- Written Communications
- Mentoring
- Research
- Result Orientation
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