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Bank Of America Transaction Management Ops Analyst United States, Florida, Jacksonville 536053499
This job is responsible for moderately complex transaction and fulfillment processing, including the movement of assets into and out of accounts. Key responsibilities include reconciliation, settlement, and trade and transfer support, and providing quality service and operations support for internal business partners and external clients, in accordance with established guidelines and procedures. Job expectations include handling in operational processes which may carry medium to high levels of monetary risk and assisting in training less experienced team members.
Responsibilities:
- Performs moderately complex transaction processing and reconciliation with medium to large monetary impact according to the established written guidelines and procedures
- Responds to moderately complex client inquiries via numerous channels to support operational efficiency and quality client service
- Responsible for the analysis and resolution of moderately complex transactions requiring escalations and exceptions
- Proactively identifies risk and opportunities for process improvements based on an understanding of how the work impacts other operational units
Skills:
- Attention to Detail
- Customer and Client Focus
- Oral Communications
- Prioritization
- Problem Solving
- Account Management
- Analytical Thinking
- Coaching
- Written Communications
- Mentoring
- Research
- Result Orientation
Business Description:
The Cost Basis Representative will be a key member of our Cost Basis Processing and Support Teams. These teams handles branch inquiries and update requests received from clients to Front Line Units submitted via New Service Gateway and email in regards to updates and research of cost basis reflecting in our Global Tax Lots system. Additionally, the associate will research and resolve transactional breaks that result in inaccurate cost basis that requires manual update. A successful candidate will have some experience working with financial statements and records with an emphasis on attention to detail. Tax Reporting Operations is responsible for accurate reporting of covered securities and tax lots to the Internal Revenue Service so the ability to update tax lot records accurately and efficiently is required.
Required Skills:
- Handles New Service Gateway and email requests pertaining to Cost Basis updates for Date of Death, Capital Change, Corporate Actions, Versus Purchase, and ACAT Transfers
- Research and resolve transactional exceptions
- Maintains current tax lots and for unrealized and realized gains/losses
- Liaison between internal units/departments and Branch Offices in the immediate
- Resolution of all issues related to Cost Basis and Tax Reporting
- Exception Report Processing
- Overtime may be required to support business needs, especially during Tax Season (Jan – Apr)
- Excellent interpersonal skills
- Proven ability to effectively service/resolve client inquiries
- Strong oral and written communication skills
- Ability to work effectively and efficiently as an individual contributor in a team environment
- Positive and professional attitude in a team oriented fast paced work environment
- Strong analytical and problem-solving skills
- Be able to adhere to the industry and IRS rules and regulations
Desired Skills:
- Proficient with Microsoft Office, Outlook, Word and Excel
- Strong understanding of rules and regulations, policies and standards
- Ability to create and/or run macros
- College Degree preferred
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