Microsoft Senior Data Center Technician 

Taiwan, Taoyuan City 

515084558

As a Microsoft Senior Data Center Technician (DCT), you will demonstrate expertise in standard processes and procedures for preparing, installing, performing diagnostics, troubleshooting, replacing, and/or decommissioning equipment, as well as a holistic understanding of the functions of, and interactions between, network and server equipment. You will provide input for suggested modifications to these processes and procedures as needed to improve service quality and efficiency while providing guidance to other technicians.

Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I DCT, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development of all employees and offers training and growth opportunities including Career Rotation Programs, Diversity & Inclusion training and events, and professional certifications.

Our infrastructure is comprised of a large global portfolio of more than 200 Data Centers in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.

With environmental sustainability and optimization at the forefront of our data center design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

• High school diploma, GED, or equivalent and basic knowledge of computer hardware and components AND 2+ years experience supporting IT equipment or related technology
  • OR equivalent experience.
• Ability to work 12-hour shifts, including shift assignments during non-standard business hours that may include evening, nighttime, weekends and/or holidays.

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Additional or Preferred Qualifications

• Associate's degree in Computer Science or related field and/or equivalent work experience AND 5+ years experience supporting IT equipment or related technology
  • OR equivalent experience.
• 2+ years experience working in a production, mission-critical 24x7x365 datacenter environment.
• Applicable certifications: ASICS/Inventory Control, CompTIA (A+, Server+, Network+), Basic Structure Cabling (BSC), Data Center Foundation Certification (DCFC), Microsoft Certified Professional (MCP), Vendor-Specific Network Certifications.

Data Center Technicians ATR-D - The typical base pay range for this role across the U.S. is USD $32.40 - $54.76 per hour. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $43.37 - $60.96 per hour.Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:Microsoft will accept applications and processes offers for these roles on an ongoing basis.

• Responsibilities

  Datacenter Operations

  • Demonstratesexpertisein andparticipatesin providing guidance on standard processes and procedures for preparing, installing, performing diagnostics, troubleshooting, replacing, and/or decommissioning IT datacenter technology(ies) and equipment. Maintainsexpertisewith the functionsof, andparticipates in providing guidance on the interactions between cabling infrastructure, network, server, and storage equipment.
  • Provides guidance to other technicians on changes to processes and procedures. Reviews Process Change Notifications (PCNs) and proactively shares relevant information to enable efficient workflow andevaluateimpact on work execution to andidentifyand mitigate impact changes to their area of work will have on others. Asks questions when they do not haverequiredinformation, resolves others' questionsin a timely manner, and may provide feedback on changes to processes to direct-line management.
  • Complies withData Center business unit policies, procedures, and deadlines with guidance from experienced technicians and/or direct-line management. Escalates issues related to compliance or operational assurance activities to direct-line management.
  • Completes assigned tickets efficiently and in alignment with relevant Key Performance Indicators (KPIs) per task type independently. Provides guidance and/orassistsless experienced technicians with complex tickets ortasks, andappropriately escalates challenging or complex tickets to internal business partners as needed. May coordinate and assign tasks to other technicians on temporary basis, (i.e.in absence of direct-line manager availability and/or ticket assignment automation,) providing direction as needed, to ensure work is appropriatelyallocatedto meet Key Performance Indicators (KPIs) per task type.

  Service Delivery

  • Provides guidance to less experienced techniciansfor, anddevelops/employs own effective execution order strategy(ies) for assigned tasks. Prepares, stages, sets up, and performs basic startups and shutdowns for hardware (e.g., racks, hard drives, switches) according to specific written instructions provided via checklists, guides, standard processes, emails, while providing guidance to less experienced technicians, with direction from management where applicable. May perform tasks in tandem with other technicians tocomply withprocedures and safety requirements.
  • Performs discrete quality control activities and assessment of work, to compliance standards and process adherence, performed by other technicians. Regularly performs post-execution verification of grounding, staging, labeling, and cabling to align with all safety protocols, deployment standards, and planned Network Design Templates (NDTs).Identifieserrors in deployment standards or Network Design Templates (NDTs) and escalates to relevant technicians, specialists, or internal business partners to coordinate corrections as needed.
  • Applies advanced diagnostics and troubleshootingexpertiseand/orleveragesstandard procedures toquickly and efficientlyidentifythe cause(s) of technical issues and replace faulty components in network, storage, or server equipment with zero-to-minimal customer and/or business disruption. Maintains advanced awareness of conditions, circumstances, and scenarios which may reflect significant customer or business impact within the Data Centerenvironment, andescalates observations of imminent incident risks or potential situationsimmediatelyto direct-line management.
  • Follows procedures toimmediatelycommunicate, report, and escalate data center technical or safety related incidents to direct-line management. Participates in bridge calls to provide details on incident status and executes on-site follow-up actions as directed if necessary. Mayleveragelearnings to contribute to the improvement of quality of service and support.
  • Directly performs decommissions, simple changes (e.g., memory upgrades, OS rebuilds) complex changes (e.g.upgrading entire racks) and refreshes of infrastructure cabling, network, storage, and server equipment, following standard procedures with minimal-to-no guidance. Processes and verifies compliance with standards and procedure for data-bearing devices (DBDs) destruction and/or confirms any-and-all such devices (e.g.hard-drives, solid-state drives, flash cards, etc.) contained within network, storage, or server equipment has beenidentifiedfor eradication or destruction. May engage as needed to execute work as defined by organizational standards project timelines as communicated, with guidance from direct-line management andappropriate notificationto stakeholders.

  Managing Service

  • Escalates and/or seeks guidance from experienced technicians or direct-line managementregardingclient interactions.
  • Maintains an awareness of Key Performance Indicators (KPIs) through reporting dashboards, systems, for personal monthly performance discussions as needed.
  • Develops a comprehensive understanding of cross-functional Data Center processes to support partnerships with internal and external stakeholders.
  • Completes required training aligned to job focus areas and workloads (i.e., Break fix, Deployment, Simple Change, Decommission, IT Critical Environment)in a timely mannerper direct-line management assignment(s). Actively mentors and supports training of other technicians through on-the-job training (OJT) and byprovidingdirect guidance on specific job focus areas and workloads (i.e., Break fix, Deployment, Simple Change, Decommission, IT Critical Environment). May completeadditionalor supplemental training to obtain ormaintainrelevant industry or technical certifications.

  Datacenter Work Environment

  • May conduct,assistsin conducting, and/orparticipatesin daily safety briefings. Completes required Environmental & Health Safety (EHS) training, provides other technicians with guidance tocomply withsafety procedures (e.g., equipment use, lifting, electrical hazards, ladder/rolling stair use), completes required Task Hazard Analysis (THAs), and usesappropriate equipmentand Personal Protective Equipment (PPE) for assigned tasks. Adheres to and promotes a culture of safety, taking proactive action to alert others of safety concerns, near-misses, and/or incidents. Participates intheregular cadenceofproactive safety observation reporting processes and systems.
  • Completes required security and data management training whilecomplying withsecurity and data management procedures/policies with guidance from direct-line management. May escort third party vendors or IT support on-premises at data centers or network sites. Appropriatelytakes actionand reports physical security access concerns and/or incidents to direct-line management orviaestablished reporting methods.
  • Reinforces a positive and effective team environment by sharing information and best practices with other shifts/technician teams, assisting as needed in cross-discipline collaborations, staying apprised of the status of others' work to respond to questions regarding work-window adjustments, internal business partner inquires, and other team members, while partnering with other shifts of technician teams to complete smooth transition and effective handover of ticketed work. Provides, responds to, and encourages providing feedbackregardingon ways to work more effectively or enhance efficiency within their team and adopts best practices shared within-and-across shifts or technician teams.

  Physical Requirements (Applies to but is not limited to US-based Data Center roles)

  • Occasional climbing of ladders.
  • Frequent climbing of stairs and/or ramps.
  • Prolonged standing.
  • Occasional lifting 50lbs. / 22.5kg.
  • Occasional push or pull 50-75lbs. / 22.5-34kg. with assistive device.
  • *Normal visual acuity (near, far and peripheral with correction).
  • *Normal color vision for electrical work.
  • *Normal is defined via standard medical terms and applicable criteria.

  Other

  • Embody our