Microsoft Modern Work Copilot Cloud Solution Architecture 

Taiwan, Taoyuan City 

514859642

• Passion for new innovative technology and drive customer transformation
• Strong project management skills
• Ability to work with different cultures and customers
• Ability to communicate with a variety of different audiences especially CxOs and strong presentation skills.
• Demonstrate effective balance between business with excellent adoption and change management skills and technical acumen on Copilot and agents.
• Ability to lead and motivate technical communities and be public speaker
• Ability to effectively recognize and adapt to change and in constant learning mode.

Qualifications:

• Bachelor's degree in Computer Science or equivalent.
• Fluent in English, French and/or German, Dutch, any third language is appreciated
• No relocation is possible

:

• Relevant experience working in a customer-facing and working with Customer success teams
• Relevant experience in systems development, network operations, software support, IT consulting
• Proven track record in successfully planning, deploying, operating, and optimizing M365 solutions.
• Analytical Problem Solving
• Proven trach record of building relationships with senior IT and business decision makers
• Ability to explain complex topics in ways that can be understood by technical and business decision makers.
• Exceptional verbal and written communication skill and fluency in French and English
• Change Management, transformation, trusted advisory, and customer focus skills to influence on Consumption/Adoption M365 Customers
• Journey Mapping Skills: Be the M365 Copilot subject matter expert with the ability to design customer solutions, lead presentations, demonstrations, and design thinking workshops with both BDMs and ITDMs
• Relationship Building: Proven track record of building deep relationships with BDM & senior IT executives in large or highly strategic accounts. Experience in managing various stakeholder relationships, leading value proposition conversations to get consensus on solution/projects.

Skills:

Subject matter expertise in at least three of the following:

• Large scale Microsoft 365
• M365 Security and compliance
• Copilot for M365, Copilot chat
• Agents creation and governance (min through M365, Copilot Studio)
• Copilot Studio
• M365 Apps (esp Teams, VIVA)
• Teams deployment
• SharePoint Online & Search indexing
• Technical Certification in Cloud (e.g., Microsoft 365 Certified, AI, …).

• : Create business value by translating customer challenges into actionable solutions aligned to high ROI customer outcomes. Ensure a seamless, connected experience that fosters satisfaction, loyalty, and long-term value.
• Drive Customer Success: Lead architectural design, engaging with business and technical decision makers to drive intent and enable sustained usage of Copilot Chat, Agents, and M365 Copilot, securing long-term customer success and renewal.
• LeverageAgentic AI: Use Copilot prompt engineering and Agent-building expertise to drive AI at scale.
• Explore growth opportunities:Partner with technical and sales teams to identify opportunities and develop tailored solutions to drive expansion and business value realization.
• Accelerate Customer AI Transformation Journey: Engage in relevant communities to share expertise, contribute to IP creation, prioritize IP re-use, and learn from others to help accelerate your customer’s AI transformation journey.
• Embrace a growth mindset:Act as the voice of the customer by proactively sharing insights, feedback, and success stories to inform internal strategy and execution.
• Learn-it-all:

Additional information on responsibilities as CSA Copilot:

• Be the focal point of contact between Microsoft and customer/partner in driving M365 Copilot adoption, drive end-user adoption of copilot (per BU).
• Deliver Microsoft services for Copilot through Unified support contract
• Demonstrate Copilot M365 insights to showcase trends and business impact
• Advisory on Adoption and Change Management Plan (identify exec sponsorship, end-user targeting, content and activities)
• Enable and demonstrate M365 Copilot insights and dashboard to understand usage trends and business impact
• Training sessions, use-cases and support specific for CxO
• Extensibility Scenarios: envisioning, design session and scoping for pilot, PoC or handover for implementation.
• Feedback loop to Microsoft Product Group and Marketing team
• Support unblocking technical issues : work with product group, provide feedback and product insights
• Support Customer Success Club and MW events by delivering sessions and acting as a subject matter expert