The point where experts and best companies meet
Monday Services Engagement Consultant Australia, New South Wales, Sydney 514663176
11.08.2024
Share
About The Role
Are you a Professional Services and technology pre-sales powerhouse with a passion for client relationships and crafting winning SoWs? Then, we'd love for you to join 's Professional Services team as a Professional Services Engagement Consultant. In this fast-paced role, you'll be the point person for scoping client needs, creating SOWs, and navigating pre-sale activities through to project conversion.
- Engage in pre-sale client conversations, understand their pain points and opportunities, and craft compelling documentation that showcase 's potential.
- Work hand-in-hand with clients, partners, & sales reps to define project scope, ensuring alignment with expectations and resource availability.
- Develop detailed SOW’s that map the path to success, covering technical and consultative services.
- Coordinate pre-sales delivery resources across internal and partner resources.
- Interface to all key stakeholders, from technical teams to executives.
- Manage urgent requests in a timely manner, working alongside internal stakeholders to find solutions to close opportunities.
- Define and implement standardized request processes, metrics, and operational procedures for efficient request management in alignment with business operations and other cross functional teams.
- Surface, influence, and take responsibility for key data points such as request volume, conversion rates (from request to project), service attach rate, request internal SLAs, and more.
- Collaborate closely with the partnerships team to ensure requests are mapped to the proper partners based on partnerships team strategy and partner expertise.
- Stay abreast of the variety of partner service offerings and internal service offerings to ensure each request is matched to the best delivery model.
- Gain in-depth knowledge of 's features and stay ahead of the curve with new releases.
Your Experience & Skills
- 5+ years of experience in pre-sale Professional Services and project management roles in an enterprise B2B environment.
- Experience in B2B SaaS as technical customer success / professional service / implementation manager / technical project management / technical account management / technological consulting, specifically within implementation of complex products.
- Experience performing technical project scoping and writing SOWs.
- Demonstrates progressive experience with project management and leadership
- Detail-oriented individual with the ability to rapidly learn and take advantage of new concepts, business models, and technologies.
- Experience in leading projects involving hands-on implementation and management of multiple resources.
- Ability to clearly articulate technical topics to a non-technical audience
Apply to this job
If you’re having trouble submitting this form, please send us an email with your CV and a link to the position at:
These jobs might be a good fit
