Microsoft Americas Cloud Solution Architect - M365 Copilot 

Taiwan, Taoyuan City 

514585595

Copilotand related technologiesOur core goals are toremove technical blockers,use case scenarios,and align with engineering when new features are neededproviding localwherever neededserves as a liaison between the field, engineering, and the product group to ensure relevant,feedback is.

the Americas CE&S

-generative AI transformation

Required Qualifications:

• Bachelor's degree in computer science, Information Technology, Engineering, Business, or related field AND 4+years' experiencein cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consultingOR equivalent experience.
• 3+years experienceworking in a customer-facing role (e.g., internal and/or external).
• 3+years experienceworking on technical projects.
• Experience in M365 Copilot, Power Platform, Power Automate and M365 Copilot Studio.

Preferred Qualifications

• Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 8+years experiencein cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting

• MastersDegree in Computer Science, Information Technology, Engineering, Business, or related field AND 6+years experiencein cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting

• OR equivalent experience.

• years experienceworking in a customer-facing role (e.g.,internaland/or external).

• years experienceworking on technical projects.

• Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications).

• Ability to speak French or Spanish

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:

Microsoft will accept applications for the role until September 30, 2025.

• leveragingAI fundamentals, Graph API, and M365 Copilotexpertiseto enable defined Customer Success Plan outcomes. You will actively listen and respectfullychallengeto drive the best outcomes.
• Work alongside customers to identify and design AI Agents for use in M365 Copilot Studio and Power Platform. From there, build the AI Agents and assist with adoption and measurement of the AI Agent's success.

• Customer/Partner Insights: Provide feedback & insights from customers/partners back to the relevant Microsoft (MS) teams including Product Groups, to enable continuous improvement.

• enablementand usage of M365 Copilot, securing long-term customer renewal. Galvanize technical and sales experts aroundadditionalidentified opportunities to develop customer specific roadmaps that drive further growth & business value realization.

• Usage (Cloud & Support) Growth: Develop opportunities to drive Customer Success business results by working with business & technical decision makers to ensure they understand Microsoft's M365 Copilot value proposition. Lead architecture design sessions on M365 Copilot, address customer questions and provide best practices for activating solution within customer environment.

• resolutions to issues blocking the go-live of customer success projects byleveragingdeep knowledge of M365 Copilottechnical subject matterexpertise

• Learn It All:Demonstrate

• expertise, contribute to IP creation, prioritize IP re-sure, and learn from others to help accelerate yourcustomers’

• • Embody our