In this role, you will…
- Lead and Manage area of responsibility with excellence.
- Be accountable of the operational performance of the RTTs assigned including KPIs.
- Enable communication with the Sales RM and/or TM/ Clinical Specialist in their region of responsibility to ensure that we are addressing the Customers’ needs, as applicable.
- Adequate staffing for the region.
- Ensure adequate balance of the RTT assigned & escalate issue to Production Manager (his/her supervisor).
- Communicate challenges that can affect the performance of the Region, upstream and downstream in a timely manner.
- Be advanced in the ability to perform the job.
- Implement and champion continuous process improvement methodologies and techniques.
- Improve area of responsibility.
- Lead the RTT, provide constant communication (1:1), feedback, living and passing the Align Culture to all the members in the RTT.
- Manage difficult situations in the RTT.
- Support his/her direct reports in their performance improvement and provide frequent performance reviews.
- Collaborate in the development plan of the direct reports.
- Drive frequent meetings with their direct reports with the main purpose of improving communication and identifying gaps in the performance of the team.
- Support corporate initiatives
- Propose ideas for procedures and processes, to promote improved service and customer satisfaction, and overall department improvements.
- Facilitate the learning curve of the new hires.
- Comply with all safety policies and regulatory requirements, practices and procedures. Report all unsafe activities to supervisor.
- Perform other duties as assigned.
In this role, you’ll need …
- Bachelor’s degree in Business Administration, Industrial Engieering or related
- At least two years of directly related experience.
- To be proficiency in English.
- High potential to learn, adapt and manage the company tools to track and improve his own performance as well as the team performance under responsibility.
