JPMorgan Vice President Technical Writer - Digital Payments 

United States, New York, New York 

510439106

Job responsibilities:

• Create and maintain product documentation, including user guides, application program interface (API) documentation, integration guides, and release notes.
• Collaborate with product managers, engineers, and other stakeholders to gather requirements and ensure accuracy and completeness of documentation.
• Develop and maintain a consistent documentation style and format across all materials.
• Help define the strategy for content changes working closely with program and product management staying lock step with delivery
• Speak directly to internal customers to understand documentation needs across features and functionality.
• Assist in the creation of training materials, frequently asked questions (FAQs), and other support content as needed.

Required qualifications, capabilities and skills:

• 5+ years of experience in technical writing in the payments or financial technology industry.
• Experience with API documentation and tools like Swagger or Postman.
• Understanding of payment systems and technologies.
• Ability to work independently and manage multiple projects simultaneously.
• Strong attention to detail and commitment to producing high-quality documentation.
• Familiarity with version control systems.
• Outstanding verbal and written communication.
• Proven success in collaborating with cross-functional teams, influencing and driving decisions.
• Hybrid in-office work schedule. Flexibility to work Eastern Standard Time (EST) hours.

Preferred qualifications, capabilities and skills:

• Bachelors or Masters in Communications, Computer Science or comparable field of study.
• B2B SaaS or platform products experience a plus.