Bachelor's degree in Science, Technology, Engineering, Math, or equivalent practical experience.
6 years of experience in technical support, professional services, software development, or product operations management.
4 years of experience coding in a general purpose coding language or in system design, troubleshooting and advocating for customers' needs, and triaging technical issues.
3 years of experience managing a technical, customer-facing team.
Preferred qualifications:
Experience managing Enterprise customer relationships and advocating for issues or needs.
Experience with managing hosted services/SaaS.
Experience in troubleshooting and supporting large-scale applications such as web services, data storage, databases, data pipelines, high-performance computing, commerce engines, with Linux/Unix or other operating systems.
Familiarity with one or more of the following programming/scripting languages: Java, C, C++, Go, Python, Shell, Perl, JavaScript.
Ability to analyze data using a structured query language.
Ability to operate in a customer focused environment and advocate for customers across a cross-functional organization, with excellent strategic thinking, and creative problem-solving skills.