Teva Sr Manager HR Shared Services - TAPI 

India, Uttar Pradesh, Greater Noida 

508994420

• The HR Operations team is engaged in the administration of a broad range of HR activities associated with the employment cycle. The team acts as the first point of contact for queries from managers and staff across the TAPI and provides a comprehensive administrative support service to the human resources team, supporting projects undertaken within the human resources department.
• The HR Operations Manager will lead the provision of a high quality and responsive HR Service, coordinating the workflow and ensuring that the operations team is actively engaged in the continuous improvement of all HR Operations.

Team Management:

• Lead team to ensure delivery of an excellent and accurate HR operations service.
• Act as a role model for HR coordinators and HR Assistant, coaching and developing team members to ensure an excellent level of performance and that they reach their potential.
• Supervise the delivery of HR Operations, managing the workflow to ensure, accurate, high quality and timely provision of services to all customers within the HR department and across TAPI India sites.
• Monitor and evaluate the performance of the team with a view to identifying ways of improving performance levels.
• Facilitate the development of standard operating procedures and service standards, ensuring that these are monitored to ensure the high quality and consistent delivery of HR services.
• Work with the HR Systems and Data Analytics Partner to ensure that HR and Payroll database and online recruitment tracking system and other HR IT systems are effectively maintained and developed to meet business need.
• Support the Team as necessary to ensure smooth operational delivery.
• Support the TAPI India HR team with central budget management, processing common orders and invoices using a procurement system always following financial regulations and procedures.

Oversee HR Operations Administration:

• Supervision of the HR Operations team in all aspects of HR Administration including acting as first point of contact for internal and external customers regarding pay and benefits, policies, and procedures.
• Support resolution of user issues relating to self-service or HR system in a timely manner. This includes, access issues, maintaining the staff hierarchy, providing audit data, resolving issues around authorizations and claims etc.
• Monitor HR inboxes to ensure that all queries receive a response within expected timescales and complex issues are escalated to senior members of the HR team as appropriate.
• Ensure employees’ records are maintained accurately in line with applicable local laws and TAPI policies & practices.
• Ensure that all enquiries, e-mails, correspondence, and telephone calls are dealt with in a confidential, professional, and timely manner by Operations team.
• Ensure the confidentiality of records and the security of resources and equipment in the HR department.
• Review relevant HR documentation to ensure accessibility in line with current legislation, regulations, and practice.
• Review current procedures and workflows and work with colleagues to identify and implement improvements.

Onboarding and Offboarding Processandother Employee lifecycle processes

• Ensure compliance with all pre-employment checks including medical, back-ground verification, statutory forms and other processes with relevant partners, references, qualifications and right to work checks.
• Liaise with HR Operations, Recruitment and Payroll teams to ensure accurate and timely processing of information relating to new employees, leavers, and contractual changes to deadlines.
• Support the effective delivery of the probation process for new starters.
• Manage the communication of employee benefit package, ensuring current and accurate information is supplied to new and existing employees in a timely manner.
• Act as escalation point for HR Coordinators, HR Partners, or line managers, assisting with query resolution and case managing complex calls and queries (when required).
• To ensure implementation of changes in employment terms, wages, or wage structure and / or any other employment condition/s in given HR system.
• Maintaining organization structure in HR system with coordination of HR Business partners.
• Maintaining Time and Attendance data for all TAPI sites. Custodian of Leave Management System.

Payroll Management:

• Ensure that all payroll inputs collected, checked, and processed accurately and in timely manner.
• Review and abide by company policies and procedures related to deduction and variable payouts.
• Ensure that the statutory compliances related to the payroll operations are abide and can be produced for any internal / external audits.
• To ensure the disbursement of salaries – as per defined timelines. Ensure that the salary slips of respective employees is available.
• Resolve any employees’ queries, such as those related to issues like payroll processing and labor regulations.
• Maintain insurance plans for employees and coordinate in resolving queries of employees with insuring company.

General Duties:

• Carry out the duties and responsibilities in accordance with the TAPI’s Code of Conduct and defined procedures.
• Provide support to the HR team to provide a comprehensive and professional service.
• Maintain up to date knowledge of relevant human resources issues.
• Ensure that HR Partners are kept informed of any issues which may impact upon HR operations.
• Support the embedding of equality diversity and inclusion with colleagues across the TAPI India in relation to all areas of activity.
• Professionally support TAPI strategies as HR professional and lead of HR Operations.
• Oversee management of legal issues in conjunction with the legal team and Site HR team to appropriate closure including litigations with local external counsels and extend all necessary support to them to ensure that company’s interests are protected appropriately.
• Drive compliance with statutory regulations and leverage industry networks to identify best practices and update business leaders.

Qualification

• Master of Business Administration in HR or equivalent education.
• Preferred a formal certification in labour laws.
• HRIS System and platforms – People Soft / SuccessFactors / SAP…

Experience

• Incumbent to have at least 10 to 12 years of experience as HR Operation Manager and must have 3 to 5 years’ of exposure in manufacturing location from HR Operation point of view.
• In depth knowledge of Statutory and labour laws.
• Analytical & Proactive thinking.
• Digital Systems related to HRIS.
• Impact & influence | Stakeholder management.

• TAPI India HR Lead
• Matrix reporting to COE of respective function.