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Google Workforce Manager Operations Analyst India, Telangana, Hyderabad 508749639
30.04.2024
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Minimum qualifications:
Preferred qualifications:
- Bachelor’s degree or equivalent practical experience
- 3 years of experience in a Contact or non-Contact Center environment
- 2 years of experience in a Workforce Management role building a workforce planning strategy at a global organization, including developing resource management systems, processes, and tools
- Experience managing data science or dynamic technical projects, with competing resources and priorities
Preferred qualifications:
- Experience working with and optimizing utilization of industry leading Workforce Manager tools (i.e., Verint, Aspect, Anaplan)
- Knowledge of data structures, Google’s platforms, and data science methods to deploy analytical solutions and recommendations
- Ability to multitask, set priorities, and work efficiently in a high-paced environment
- Ability to operate simultaneously and effectively in both tactical and strategic modes
- Ability to create effective relationships, influence, and collaborate internally and externally at all organizational levels, including influencing skills to push things forward and remove roadblocks without authority
- Excellent verbal and written communication skills
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