Uber Senior Key Account Manager 

United States, West Virginia 

508067556

We're in search of a proactive and results driven Key Accounts Manager to lead growth and retention efforts for our top merchants across NYC. You'll manage a portfolio of 35 of the city's largest merchants, delivering enterprise level white glove service to our top exclusives and multi-app partners. This role demands hands-on collaboration and strategic thinking as you drive initiatives for mutual success, ensuring that our partners' needs are not just met, but exceeded.

• Act as an online food delivery growth consultant to a portfolio of 35 NYC’s largest merchants

• Develop tailored account strategies and plans for each partner, aligning with their business objectives and long-term goals

• Conduct thorough business reviews aligned with account plans to track progress and identify opportunities for growth.

• Leverage internal networks to explore innovative strategies aimed at enhancing the service and experience for our top partners.

• Build strong relationships with key stakeholders, including decision makers, influencers, advocates, and detractors, to effectively manage partnerships.

• Engage directly with franchisees, area managers, and other field based roles to facilitate seamless execution of initiatives and ensure strong relationship engagement at each stakeholder layer.

• Provide proactive and reactive thought leadership in commercial scenarios, offering strategic, data-driven recommendations to senior leadership.

• Educate the merchants on the value of in-app marketing, Ads, and other product offerings

• Collaborate cross-functionally with Operations, Sales, and Support to problem solve merchant difficulties

• 4-5+ years experience in customer success/account management experience

• Proven success in managing complex, strategic accounts. At least 6 months prior experience working with a Key Account level brand is required, defined as $4M in annual GB or more

• Strong discovery, strategic thinking and critical thinking skills: Demonstrated history of applying your curiosity and knowing what information needs uncovering, then turning that information into a detailed, customized partner strategy

• Curious, proactive and a strong work ethic

• Proficiency in Salesforce and Google Sheets/Excel

• Strong communication skills: Can autonomously develop highly curated, data-driven content and narratives across a variety of formats to a high standard (QBR decks, one pagers, reports, emails)

• Great stakeholder management skills: An ability to autonomously quarterback relationships in all directions between Uber and merchant

• Great commercial and business acumen: can autonomously develop complex commercial recommendations based on business expectations and partner needs

• Proven track record in applying analytical skills to manipulate large data sets and turn them into actionable insights

For New York, NY-based roles: The base salary range for this role is USD$83,500 per year - USD$92,750 per year.

You will be eligible to participate in Uber's bonus program, and may be offered sales bonuses & other types of comp. You will also be eligible for various benefits. More details can be found at the following link .