JPMorgan Loan Servicing Analyst 

United States, Illinois, Chicago 

506096371

Job Responsibilities:

• Handle incoming calls and emails from both internal and external clients.
• Provide high quality, professional service with emphasis on one call resolution.
• Provide clear and concise responses to clients via e-mail.
• Analyze and interpret transactions, statements, and loan documents in order to provide inquiry resolution to our clients.
• Maintain a high level of knowledge of our products, loan types, and services and be able to clearly and accurately explain all aspects of them.
• Ability to work in fast paced constantly evolving environment.
• Accept and process payments by phone.
• Thoroughly research accounts, documentation and complete servicing forms needed to fulfill client requests.
• Demonstrate exemplary team working skills by maintaining a professional, positive and supportive attitude.
• Perform additional duties as assigned by Manager or Team Lead

Required qualifications, capabilities, and skills:

• Excellent customer service skills with a clear and positive telephone manner
• Ability to work from 10:30 am - 7:00 pm
• High School Diploma or equivalentrequired
• Minimum of 3 years of contact center or client service experience
• Loan servicing experience aplus
• Must have strong written and verbal skills. Proficient in Microsoft Office suite
• Ability to work independently and as part of a team
• Effective listening and analytical skills
• Good time management skills. Self-driven, eager to learn
• Strong problem solving and troubleshooting skills.
• Ability to use multiple applications, browsers, and instant messenger simultaneously.

Preferred qualifications, capabilities, and skills:

• Loan servicing experience aplus