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JPMorgan Loan Servicing Analyst 
United States, Illinois, Chicago 
506096371

21.09.2024

Job Responsibilities:

  • Handle incoming calls and emails from both internal and external clients.
  • Provide high quality, professional service with emphasis on one call resolution.
  • Provide clear and concise responses to clients via e-mail.
  • Analyze and interpret transactions, statements, and loan documents in order to provide inquiry resolution to our clients.
  • Maintain a high level of knowledge of our products, loan types, and services and be able to clearly and accurately explain all aspects of them.
  • Ability to work in fast paced constantly evolving environment.
  • Accept and process payments by phone.
  • Thoroughly research accounts, documentation and complete servicing forms needed to fulfill client requests.
  • Demonstrate exemplary team working skills by maintaining a professional, positive and supportive attitude.
  • Perform additional duties as assigned by Manager or Team Lead

Required qualifications, capabilities, and skills:

  • Excellent customer service skills with a clear and positive telephone manner
  • Ability to work from 10:30 am - 7:00 pm
  • High School Diploma or equivalentrequired
  • Minimum of 3 years of contact center or client service experience
  • Loan servicing experience aplus
  • Must have strong written and verbal skills. Proficient in Microsoft Office suite
  • Ability to work independently and as part of a team
  • Effective listening and analytical skills
  • Good time management skills. Self-driven, eager to learn
  • Strong problem solving and troubleshooting skills.
  • Ability to use multiple applications, browsers, and instant messenger simultaneously.

Preferred qualifications, capabilities, and skills:

  • Loan servicing experience aplus