Capital One Enterprise Payments Process Manager Principle Associate - Hybrid 

United States, Virginia, Richmond 

505757688

Key responsibilities for this role in the Enterprise Payments team include:

• Developing and driving a certification schedule and managing all activities in an Agile fashion while keeping stakeholders updated

• Ensuring all processes meet process management standards, including those for critical business processes, as well as partnering with Risk and Operations to update/create controls to address risks

• Leveraging Business Process Management (BPM) tools like Process Maps, RACIs, FMEAs, SIPOCs to define the current state of a process, ensure the process fulfills on key requirements, and mitigate risks as teams drive to deliver desired customer outcomes while using these same tools to define a brand new or proposed process

• Leverage data from root causes of risk issues and events to drive process improvements mitigating these risks

• Apply management skills such as communications and change leadership to ensure changes to L2 processes are incorporated into process documentation product launches, technology changes, and continuous improvement

Basic Qualifications:

• High School Diploma, GED or equivalent certification

• At least 3 years of experience in Process Management

• At least 1 year of experience in Process Engineering

• BPM certification

Preferred Qualifications:

• Bachelor's degree or military experience

• At least 4 years of experience in Process Management or Project Management

• At least 1 year of experience in Risk Management

• At least 1 year of experience in Payments

• AAP, APRP, or CTP certification

• Lean, Agile, or Six Sigma certification

• CRCM, CAMS, CIPP, or ABA Risk Management certification