Vastdata Customer Success Automation Engineer 

Israel, Tel-Aviv District, Tel-Aviv 

505672778

We are seeking a proactive and detail-oriented Customer Success Automation Engineer to join our growing team. The ideal candidate will have a strong technical background combined with a passion for enhancing customer experience through automation. This role will focus on developing and implementing automated solutions to streamline customer success processes, improve efficiency, and drive customer satisfaction.

• Develop and Implement Automation Solutions:
• Process Improvement: Identify opportunities for automation within customer success processes and implement solutions to improve efficiency and customer satisfaction.
• Technical Support: Provide technical expertise and support to the customer success team in utilizing automation tools and systems.
• Data Analysis: Analyze customer data to identify trends, patterns, and areas for improvement. Use data insights to drive automation strategies.
• Collaboration: Work closely with cross-functional teams, including Customer Success, Product, and Engineering, to understand customer needs and develop appropriate automated solutions.
• Documentation: Create and maintain documentation for all automation processes and workflows.
• Training and Support: Train and support customer success team members on new automation tools and processes.