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Apple RCC Platforms Program Manager United States, Texas, Austin 505395184
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Description
Responsibilities include:- Strong problem-solving skills to troubleshoot issues and optimize performance; continuously innovate and stay ahead with the latest IVR technology trends.- Comfortable dealing with ambiguity in an unstructured environment.
Minimum Qualifications
- 7+ years of experience managing projects, specifically across teams or with cross functional partners
- Experience creating and managing project workflows and timelines, leveraging collaboration tools such as Quip, Wrike, etc.
- Demonstrated experience in managing complex, cross-functional projects with exceptional organizational and multitasking skills, preferably in a contact center capacity.
- Great communication and interpersonal skills for effective collaboration with internal teams, clients and vendors; skilled at addressing stakeholder needs and ensuring alignment
- Well versed in current technology trends and cutting-edge capabilities.
Preferred Qualifications
- Strong analytical skills to interpret call data and user interactions; adept with data visualization tools to produce insightful reports.
- Experience navigating customer journeys, context analysis, NLP functionality, delivery options and payment methods using research teams, data tools, dashboards and self-service methods.
- Able to aggregate diverse information sources to diagnose root causes of issues, delivering clear and compelling presentations to our senior executives.
- Seamlessly navigate through cross-functional teams and organizations to collaboratively tackle problems and lead successful project implementations.
- BA/BS or equivalent experience.
Additional Requirements
Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.
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