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Apple RCC Chat Program Manager United States, Texas, Austin 4086077
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Description
Responsibilities:Strong problem-solving skills to troubleshoot issues and optimize performance; continuously innovate and stay ahead with the latest IVR technology trends.Comfortable dealing with ambiguity in an unstructured environment.
Minimum Qualifications
- 6+ years working in project or program management
- Exposure working at a tech company, in a technical industry, or in a role that embraces and utilizes emerging technology regularly
- Experience working with various stakeholders and cross functional partners to drive projects and/or programs forward, preferably at a global scale
Preferred Qualifications
- Demonstrated experience in managing complex, cross-function al projects with methodologies like Agile, Scrum, and Waterfall; exceptional organizational and multitasking skills.
- Strong analytical skills to interpret call data and user interactions; adept with data visualization tools to produce insightful reports.
- Experience navigating customer journeys, context analysis, NLP functionality, delivery options and payment methods using research teams, data tools, dashboards and self-service methods.
- Able to aggregate diverse information sources to diagnose root causes of issues, delivering clear and compelling presentations to our senior executives.
- Seamlessly navigate through cross-functional teams and organizations to collaboratively tackle problems and lead successful project implementations.
- BA/BS or equivalent years of relevant professional experience working within a product, project, or program management role.
Additional Requirements
Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.
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