IBM Network Engineer 

India, Karnataka, Bengaluru 

505042026

• Receive and manage escalations from other teams as well as various monitoring tools involving service-affecting issues.
• Troubleshoot, isolate and correct service-affecting issues on the network in areas including but not limited to: routing protocols, routers, switches, firewall administration, MPLS, BGP, VPN, load balancing.
• Plan, schedule, and implement network maintenance activities which include software upgrades, hardware replacement and network infrastructure augments/changes.
• As needed, implement approved routing policy changes/corrections to mitigate points of traffic congestion on the network due to planned or unplanned incidents.
• Work with network infrastructure/service providers to identify and correct causes of circuit disruption.
• Work with hardware vendors to determine causes of device failure/issues.
• Create network connectivity diagrams and other documentation of live network environments for internal and customer use.
• Incident management during critical events that impact the network, including internal and external communications, team coordination of repair and then root cause analysis efforts.
• Performance analysis and optimization
• Create diagrams and other documentation of network environments
• Communicate effectively with internal and external audiences with varying levels of technical expertise.
• Maintains high quality customer service to internal and external groups when needed.

Required Technical and Professional Expertise

• Working knowledge of the following network protocols/technologies:
  • BGP, MPLS, OSPF and related protocols
  • Link aggregation protocols
  • Dark fiber / DWDM systems
• Other skills:
  • High Availability Technologies: HSRP, VRRP, MLAG, VSS, VPC
  • Scripting Languages: Python, Perl, Bash, Expect/TCL
  • Operating Systems: Linux, BSD
  • Advanced Configuration of Arista, Juniper and Cisco devices
  • Strong troubleshooting experience

Preferred Technical and Professional Expertise

• Demonstrated history of organization and time management skills
• Demonstrated history of verbal and written communication skills
• Ability to work remotely with little or no direct supervision
• Exhibit a strong understanding of customer service
• Must be self-motivated and disciplined
• Ability to recognize and prioritize critical tasks independently
• Vendor Certifications: JNCIE, JNCIP, CCNP, CCDP, CCIE
• Vendor Hardware Platforms: Arista Switches, Cisco Nexus, Juniper MX
• Bachelors in Science degree in a computer technology field or equivalent experience