The Network Engineer role includes the following responsibilities:
Receive and manage escalations from other teams as well as various monitoring tools involving service-affecting issues.
Troubleshoot, isolate and correct service-affecting issues on the network in areas including but not limited to: routing protocols, routers, switches, firewall administration, MPLS, BGP, VPN, load balancing.
Plan, schedule, and implement network maintenance activities which include software upgrades, hardware replacement and network infrastructure augments/changes.
As needed, implement approved routing policy changes/corrections to mitigate points of traffic congestion on the network due to planned or unplanned incidents.
Work with network infrastructure/service providers to identify and correct causes of circuit disruption.
Work with hardware vendors to determine causes of device failure/issues.
Create network connectivity diagrams and other documentation of live network environments for internal and customer use.
Incident management during critical events that impact the network, including internal and external communications, team coordination of repair and then root cause analysis efforts.
Performance analysis and optimization
Create diagrams and other documentation of network environments
Communicate effectively with internal and external audiences with varying levels of technical expertise.
Maintains high quality customer service to internal and external groups when needed.
Required Technical and Professional Expertise
Working knowledge of the following network protocols/technologies:
BGP, MPLS, OSPF and related protocols
Link aggregation protocols
Dark fiber / DWDM systems
Other skills:
High Availability Technologies: HSRP, VRRP, MLAG, VSS, VPC