Microsoft Cloud Services Engineer - CxRE 

Taiwan, Taoyuan City 

50493511

Required Qualifications:

• Bachelor's Degree in Computer Science, Information Technology, Mechanical Engineering, Electrical Engineering, Aerospace Engineering, Data Science, Cybersecurity, or related field AND 3+ years technical experience in software engineering, network engineering, service engineering, systems engineering,
  or industrial controls
  • OR equivalent experience
    
• 3+years experience managing customer relationships and resolving complex issues, with a demonstrated ability to work effectively with customers, support teams, and engineering teams in a fast-paced environment.
  
• 3+years experience developing software and/or services and cloud-based solutions with strong knowledge of managed services, including Exchange Online, Microsoft TEAMS, SharePoint, etc.
  
• 3+years experiencewith incident management processes, from initial triage through resolution and post-incident review.

Other Requirements:

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings:

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Preferred Qualifications:

• Master's Degree in Computer Science, Information Technology, Mechanical Engineering, Electrical Engineering, Aerospace Engineering, Data Science, Cybersecurity, or related field AND 6+ years technical experience in software engineering, network engineering, service engineering, systems engineering, or industrial controls
  • OR Bachelor's Degree in Computer Science, Information Technology, Mechanical Engineering, Electrical Engineering, Aerospace Engineering, Data Science, Cybersecurity, or related field AND 8+ years technical experience in software engineering, network engineering, service engineering, systems engineering, or industrial controls
  • OR equivalent experience.
• 3+ years technical experience working with large-scale cloud or distributed systems.
• Proficiency in one or more programming languages (e.g., C#, JavaScript).
• Preferred proficiency in AI technologies, including knowledge in using, designing and deploying intelligent agents and AI systems to automate and streamline business operations.
  

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:Microsoft will accept applications for the role until October 6, 2025.

• Lead and coordinate end-to-end incident response efforts, ensuring timely resolution, effective stakeholder communication, and continuous improvement of incident management processes.
• Leverages technical expertise, judgment, and decision making to coordinate multiple work streams and resources in crisis situations to drive mitigation plan and resolve, reduce, or mitigate the impact of a crisis by engaging necessary teams and escalating to appropriate stakeholders. Applies diagnostic expertise. Provides guidance to other engineers working to mitigate and resolve issues.
• Analyze data sets; review existing processes and tools; provide operational insights into customer experience; assess reliability quality in engineering; product teams. Proactively identify and resolve people, process or technology issues; reduce incident mitigation time and to prevent future incidents.
• Support and improve tools and predictive models to enhance product development and operations and monitor their impact on operational metrics.
• Communicates customer impact and other relevant information with key stakeholders, leadership, and customers.
• Develops projects and programs to improve crisis response by creating standard practices (e.g., processes, standard operating procedures) for consistent response across engineering teams. Fosters increased service stability. Reduces future noise by participating in optimization of telemetry and alarming. Leverage customer analytics to identify trends, pain points, and opportunities for service improvement.
• Participate in on-call rotation.