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Role Type | |
Current Rank CS |
As an Account Operations Manager you will provide your strategic voice and perspective to elevate ideas, streamline, simplify, and improve business impact and efficiency. This role serves as the center of the wheel, liaising with essential interdependencies and leveraging resources to drive account contextual operational excellence. The AOM serves as the primary point of contact for Account Operations on the US Firm’s largest and fastest growing Sales and Strategic Pursuit accounts. This role involves working directly with the GCSP, Service Line Leaders and other Executive Leaders to assess Account Operational needs and driving delivery with timely and accurate resolution.
Maintain a deep understanding of the Account’s goals, environment and requirements to provide additional context to new requests with minimal guidance
Maintain broad familiarity with Firm functions to identify and engage the appropriate resources.
Work directly on external and internal client required insights
Analyse stakeholder feedback to identify opportunities for enhancement and implement corrective action plans to steer continuous improvement efforts
Contribute to recommendations for process optimization, identifying opportunities for increased efficiency and effectiveness.
Skills and attributes for success
Consultative Approach: Utilize effective questioning to identify needs and propose tailored solutions.
Project Management: Expertise in crafting and steering project plans, overcoming obstacles to meet objectives.
Networking: Forge strategic relationships across functions, sharing insights to advance account objectives.
Analytical: Ability to analyze complex or unusual problems and able to deliver insightful and pragmatic solutions
Emotional Intelligence: Recognize diverse work styles and cultures and adapt engagement methods accordingly.
Effective Communication: Excel in clear communication at all organizational levels, with a global perspective.
To qualify for the role, you must have
10+ years of work experience
Exposure with Big 4, leading consulting firms, professional services or similar industries is a plus
Proven ability to manage complex processes and projects at a global level
Must have worked in one or more areas listed below:
Sales Operations
Client Services & Relationship Management
Operations Management & Excellence
Project & Program Management
Process Design & Improvement
C-Suite & Leadership Enablement
Tools & Technologies
MS Office — demonstrated strong experience in MS Suite (Word, Excel, PowerPoint, SharePoint)
Knowledge of using data visualization tools like Power BI, Tableau
Knowledge of Project Management concepts and tools is desirable.
Number of interviews rounds and types
HR Interview
Technical Assessment
Hiring Manager interaction
2 stakeholder interviews
What we offer
If you can demonstrate that you meet the criteria above, please contact us as soon as possible.
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