EY Americas _Account Operations Specialist - 

Argentina, Autonomous City of Buenos Aires, Buenos Aires 

503387496

As an Account Operations Manager you will provide your strategic voice and perspective to elevate ideas, streamline, simplify, and improve business impact and efficiency. This role serves as the center of the wheel, liaising with essential interdependencies and leveraging resources to drive account contextual operational excellence. The AOM serves as the primary point of contact for Account Operations on the US Firm’s largest and fastest growing Sales and Strategic Pursuit accounts. This role involves working directly with the GCSP, Service Line Leaders and other Executive Leaders to assess Account Operational needs and driving delivery with timely and accurate resolution.

Maintain a deep understanding of the Account’s goals, environment and requirements to provide additional context to new requests with minimal guidance

Maintain broad familiarity with Firm functions to identify and engage the appropriate resources.

Work directly on external and internal client required insights

Analyse stakeholder feedback to identify opportunities for enhancement and implement corrective action plans to steer continuous improvement efforts

Contribute to recommendations for process optimization, identifying opportunities for increased efficiency and effectiveness.

Skills and attributes for success

Consultative Approach: Utilize effective questioning to identify needs and propose tailored solutions.

Project Management: Expertise in crafting and steering project plans, overcoming obstacles to meet objectives.

Networking: Forge strategic relationships across functions, sharing insights to advance account objectives.

Analytical: Ability to analyze complex or unusual problems and able to deliver insightful and pragmatic solutions

Emotional Intelligence: Recognize diverse work styles and cultures and adapt engagement methods accordingly.

Effective Communication: Excel in clear communication at all organizational levels, with a global perspective.

To qualify for the role, you must have

10+ years of work experience

Exposure with Big 4, leading consulting firms, professional services or similar industries is a plus

Proven ability to manage complex processes and projects at a global level

Must have worked in one or more areas listed below:

Sales Operations

Client Services & Relationship Management

Operations Management & Excellence

Project & Program Management

Process Design & Improvement

C-Suite & Leadership Enablement

Tools & Technologies

MS Office — demonstrated strong experience in MS Suite (Word, Excel, PowerPoint, SharePoint)

Knowledge of using data visualization tools like Power BI, Tableau

Knowledge of Project Management concepts and tools is desirable.

Number of interviews rounds and types

HR Interview

Technical Assessment

Hiring Manager interaction

2 stakeholder interviews

What we offer

• Continuous learning:You’ll develop the mindset and skills to navigate whatever comes next.
• Success, as defined by you:We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership:We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture:You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.