Boston Scientific Customer Care Representative KSA 

Saudi Arabia, Riyadh Region, Riyadh 

502818087

Key Responsibilities:

• Process orders coming in via fax, e-mail or telephone and for customers according to specific requirements, including bundling & consignment orders, free of charge deliveries, returns etc.
• Process stock deliveries to sales representatives in Region, as well as inventory transfers (for CS Rep II only).
• Monitor the complete delivery processes (e.g. Distribution Center and/or carrier).
• Arrange special deliveries on request.
• Control and send out invoices.
• File ordering documents and related records.
• Handle service complaints from customers and/or sales representatives.
• Follow-up short term consignment stocks with customers and sales representatives (for CS Rep II only).
• Respond to questions from sales representatives, pharmacists, nurses and/or doctors about orders, deliveries, product availability etc.
• Handle backorders.
• On request, act as back-up for colleagues within the CS team (for CS Rep II only)

What we are looking for:

• Minimum education level: University (Bachelor’s Degree)
• Minimum 1-3 years of experience in Customer Service and working with order-to-cash processes, ideally in the Medical Devices/Medical Technology sector (or similarly regulated industry, e.g. Pharmaceuticals, etc.)
• Experience with and proficiency using SAP and the Microsoft Office suite of products (Excel, Powerpoint, Outlook)
• Excellent interpersonal and communication skills with a customer-centric mindset
• Highly organized
• Ability to manage a complex workload in matrixed environment
• Willingness to learn, grow and develop
• Business fluency in English and Arabic