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Boston Scientific Customer Care Representative KSA 
Saudi Arabia, Riyadh Region, Riyadh 
502818087

16.08.2024

Key Responsibilities:

  • Process orders coming in via fax, e-mail or telephone and for customers according to specific requirements, including bundling & consignment orders, free of charge deliveries, returns etc.
  • Process stock deliveries to sales representatives in Region, as well as inventory transfers (for CS Rep II only).
  • Monitor the complete delivery processes (e.g. Distribution Center and/or carrier).
  • Arrange special deliveries on request.
  • Control and send out invoices.
  • File ordering documents and related records.
  • Handle service complaints from customers and/or sales representatives.
  • Follow-up short term consignment stocks with customers and sales representatives (for CS Rep II only).
  • Respond to questions from sales representatives, pharmacists, nurses and/or doctors about orders, deliveries, product availability etc.
  • Handle backorders.
  • On request, act as back-up for colleagues within the CS team (for CS Rep II only)

What we are looking for:

  • Minimum education level: University (Bachelor’s Degree)
  • Minimum 1-3 years of experience in Customer Service and working with order-to-cash processes, ideally in the Medical Devices/Medical Technology sector (or similarly regulated industry, e.g. Pharmaceuticals, etc.)
  • Experience with and proficiency using SAP and the Microsoft Office suite of products (Excel, Powerpoint, Outlook)
  • Excellent interpersonal and communication skills with a customer-centric mindset
  • Highly organized
  • Ability to manage a complex workload in matrixed environment
  • Willingness to learn, grow and develop
  • Business fluency in English and Arabic