Expoint - all jobs in one place

The point where experts and best companies meet

Limitless High-tech career opportunities - Expoint

EY Manager - Customer & Growth Business Consulting KSA 
Saudi Arabia, Riyadh Region, Riyadh 
596464337

01.04.2025

Your Key Responsibilities

  • Lead CX workstreams independently, ensuring timely and high-quality delivery of customer-centric solutions that align with the client’s strategic objectives.
  • Serve as a key client contact, leading discussions, presenting insights, and building long-term relationships with senior stakeholders.
  • Facilitate key client meetings, workshops, and stakeholder engagements to align on strategic priorities.
  • Collaborate with Senior Managers, Directors and Partners on project management, resourcing, and risk mitigation.
  • Collaborate with cross-functional teams to develop personas, customer journeys, and capability frameworks tailored to the client’s needs.
  • Facilitate design workshops, stakeholder engagements, and client meetings to align on CX strategies and priorities.
  • Analyze market trends, customer data, and industry benchmarks to uncover opportunities for innovation and business growth.
  • Develop operating models, governance frameworks, and roadmaps to translate customer experience and growth strategies into tangible outcomes.
  • Design and implement actionable strategies to drive organizational growth, in areas such as revenue generation, market expansion, and customer engagement initiatives.
  • Manage and mentor Assistant Managers, Senior Consultants and Consultants, fostering a high-performance team culture.
  • Support business development efforts by contributing to client RFP and RFI responses through developing points of view, methodologies, and supporting administrative processes.
  • Support the development of EY’s Customer & Growth competency by contributing to the development of thought leadership, tools, and methodologies.

Skills and Attributes for Success

  • Strong leadership and team management capabilities, with experience in guiding and developing junior team members.
  • Exceptional communication and client-facing skills, with the ability to build relationships and influence stakeholders.
  • Proven ability to independently drive workstreams and manage multiple priorities in fast-paced environments.
  • Analytical and strategic thinking, with a customer-centric and results-oriented mindset.
  • Ability to develop and implement CX strategies that align with business objectives and market trends.
  • Expertise in designing and executing growth strategies, including revenue optimization and market expansion.
  • Proficiency in stakeholder engagement and facilitation, ensuring alignment across complex organizations.

To Qualify for the Role, You Must Have

  • A bachelor’s or master’s degree with a minimum of 5+ years of experience in customer experience strategy, journey design, or growth strategy consulting.
  • Demonstrated experience in leading workstreams and managing deliverables in a consulting or industry setting.
  • Proven expertise in designing customer journeys, service models, and CX enablers (e.g., Voice of the Customer).
  • Strong foundational knowledge of business design principles, including operating models, KPI development, and strategy execution.
  • Experience in conducting benchmarking and integrating best practices into consulting recommendations.
  • Expertise in leading stakeholder discussions, workshops, and cross-functional initiatives.

Ideally, You Will Also Have

  • Sector-specific knowledge in industries such as government, financial services, hospitality or mobility, with insights into sector-specific customer behaviors and expectations.
  • Familiarity with advanced methodologies like design thinking, agile project management, and digital transformation strategies to drive innovative and customer-focused solutions.
  • Familiarity with customer experience platforms (e.g., Qualtrics, Medallia), analytics tools (e.g., Tableau, Power BI), and CRM systems (e.g., Salesforce, MS Dynamics) to optimize customer interactions and operational efficiency.
  • Exposure to emerging technologies and trends in CX, such as AI-driven personalization, omnichannel strategies, and data-driven decision-making to enhance customer engagement and satisfaction.
  • Experience in developing and implementing growth strategies, including market entry, sales enablement, or revenue optimization.
  • Relevant certifications in the customer experience domain (e.g., CCXP)