EY Assistant Manager - Customer & Growth Business Consulting KSA 

Saudi Arabia, Riyadh Region, Riyadh 

829313852

Through our structured learning and development program, you will develop the skills, knowledge, and experience to transform how clients approach customer experience. And with a network that stretches across the world, you will gain unparalleled insights and exposure to diverse industries and challenges. So, whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.

Your Key Responsibilities

• Lead CX workstreams, ensuring timely and high-quality delivery of customer-centric solutions that align with the client’s strategic objectives.
• Collaborate with cross-functional teams to develop personas, customer journeys, and capability frameworks tailored to the client’s needs.
• Facilitate design workshops, stakeholder engagements, and client meetings to align on CX strategies and priorities.
• Analyze market trends, customer data, and industry benchmarks to uncover opportunities for innovation and business growth.
• Develop operating models, governance frameworks, and roadmaps to translate customer experience and growth strategies into tangible outcomes.
• Design and implement actionable strategies to drive organizational growth, in areas such as revenue generation, market expansion, and customer engagement initiatives
• Provide coaching and mentorship to junior team members and foster a high-performing, collaborative team environment.
• Support business development efforts by contributing to client RFP and RFI responses through developing points of view, methodologies, and supporting administrative processes.
• Support the development of EY’s Customer & Growth competency by contributing to the development of thought leadership, tools, and methodologies.

Skills and Attributes for Success

• Strong analytical and problem-solving skills with a focus on customer-centric thinking.
• Excellent interpersonal, communication, and storytelling abilities.
• Ability to quickly grasp and analyze diverse organizations, industries, and business contexts.
• Ability to manage multiple priorities and deliver in dynamic, fast-paced environments.
• A passion for understanding customer behaviors, needs, and experiences.
• An innovative mindset, with the ability to identify creative solutions to CX challenges.
• Ability to identify and capitalize on opportunities for revenue growth, market expansion, and operational improvements

To Qualify for the Role, You Must Have

• A bachelor’s or master’s degree with a minimum of 2-4+ years of experience in customer experience strategy, journey mapping, or CX operations, ideally in a fast-paced and dynamic consulting environment with exposure to diverse industries.
• Proven experience in designing customer journeys, personas, service delivery models and other customer experience enablers (e.g., Voice of the Customer) with a track record of successfully implementing these deliverables to drive measurable outcomes.
• Strong foundational knowledge of business design principles, including operating models, strategy cascading, KPI development, and process design.
• Experience in conducting benchmarking and integrating insights from leading practices into high-quality consulting outputs.
• Familiarity with customer-centric trends, tools, and methodologies, including human-centered design, service blueprinting, and CX measurement frameworks.
• Strong expertise in facilitating workshops, conducting qualitative and quantitative customer research, and synthesizing insights into actionable strategies that align with client objectives and industry best practices.

Ideally, You Will Also Have

• Sector-specific knowledge in industries such as government, financial services, hospitality or mobility, with insights into sector-specific customer behaviors and expectations.
• Familiarity with advanced methodologies like design thinking, agile project management, and digital transformation strategies to drive innovative and customer-focused solutions.
• Familiarity with customer experience platforms (e.g., Qualtrics, Medallia), analytics tools (e.g., Tableau, Power BI), and CRM systems (e.g., Salesforce, MS Dynamics) to optimize customer interactions and operational efficiency.
• Exposure to emerging technologies and trends in CX, such as AI-driven personalization, omnichannel strategies, and data-driven decision-making to enhance customer engagement and satisfaction.
• Experience in developing and implementing growth strategies, including market entry, sales enablement, or revenue optimization.
• Relevant certifications in the customer experience domain (e.g., CCXP)

What We Look For

EY offers a competitive remuneration package and unparalleled opportunities for career growth. You will receive:

• Support, coaching, and feedback from experienced colleagues.
• Access to leading-edge tools and resources to enhance your capabilities.