Citi Group Solution Architect - Lead Analyst-Vice President 

United States, Florida, Jacksonville 

502286785

Enterprise Excellence (EE) is a group within the COO organization that designs solutions to enhance transparency, empower Operations and Functions to improve processes and evolve the organization through continuous improvement and simplification. The organization is responsible for defining, deploying and driving alignment and progress against a firm-wide framework that reduces operational risk, standardizes workforce optimization and improves process health. Enterprise Excellence offers frameworks, data insight, and efficiency-enabling products that are available to deploy across the enterprise.

Responsibilities:

Gathering and documenting business requirements and user stories, including grasping unstated expectations that better meet client needs

Day-to-day management of individual project responsibilities including milestone setting, task and actions management, co-ordination and execution of plan within required timelines and to stakeholder quality expectations.

Manage work intake requests on behalf of clients and partner to improve EE product(s) to better support scaling based on user feedback/experience

Providing implementation / post-implementation project support including metric design to measure improvements and benefit realization

Identify key project risks, whether stated or not, and manage to resolution or escalate accordingly

Has the ability to operate with a limited level of direct supervision

Qualifications:

6-10 years experience

Must be extremely organized, motivated, curious and a self-starter

Excellent analytical and problem solving skills

Ability to prioritize is key as is ability to juggle several tasks at once

Can exercise independence of judgement and autonomy

Must work well under pressure whilst remaining enthusiastic, hard-working and positive

Strong desire to improve processes supported by relevant experience

Excellent oral and written communication skills and ability to facilitate discussions and workshops

Ability to quickly grasp and master new concepts / requirements and related product / functional knowledge

Working with a Solution Architect Lead supporting our engagement work with Services Operations and Balance Sheet Controls and Remediation

Anticipated Posting Close Date:

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