Qualcomm Technical Account Manager Senior Taipei 

Taiwan, Taipei, Taipei 

501857982

Job Area:

Engineering Group, Engineering Group > Software Applications Engineering

Roles and Responsibilities

• Responsible for creating a bridge between customers and QCT in order to facilitate timely and quality problem resolution. Advocate and promote the needs of customers within QCT's Marketing and Engineering groups.

• Responsible for supporting QCT customers' feature definition, product development, trouble-shooting, training, system issues, component selection and general roadmap alignment. Endorse the technical merits of new QCT technologies and influence uptake within the industry.

• Responsible for technical account and program management including pre- and post-sale design win support.

• Work individually, within teams and lead cross-functional groups to manage projects. Define, coordinate and drive to completion multiple customer issues across a wide area of topics.

• Proactively identify internal management intelligence based on interactions with customers and visibility into industry trends.

• The individual must be capable of representing technical topics for Qualcomm products to customers at all levels. Must be a self-starter who requires minimal supervision.

Industry Experience

• 3-5 years of prior relevant work in industry. With WOS experience is even better.

• Solid Knowledge and experience with digital communications and cellular telephony or computer science and experience in engineering methodologies, terminology, and tools is a must.

• Demonstrate knowledge of markets served by Qualcomm and applicable industry standards.

Technical Acumen

• Familiar with Qualcomm's Snapdragon family and embedded tools used for developing and debugging smartphones, laptops, or IOT end products.

• Provide quick and accurate answers to customer inquiries, only occasionally relying on consultation with experienced peers and/or managers.

• Conversant in the technical underpinnings of the industry, the industry structure and competitive dynamics, and the specific capabilities and strategies of key industry players.

• Assist in defining customer support and documentation plans by working with applications group.

• Project Management Skills:

• Superior project management skills with the ability to think strategically and work tactically.

Strong organizational skills

• Able to juggle priority of multiple tasks. Demonstrate initiative to drive issues to completion and across department boundaries.

• Must have a 'can-do' attitude and be comfortable with multi-tasking and handling conflicting priorities. Should be assertive and able to drive initiatives and act as a process champion in the organization.

Minimum Qualifications:

• Bachelor's degree in Engineering, Information Systems, Computer Science, or related field and 2+ years of Software Applications Engineering, Software Development experience, or related work experience.

Master's degree in Engineering, Information Systems, Computer Science, or related field and 1+ year of Software Applications Engineering, Software Development experience, or related work experience.

PhD in Engineering, Information Systems, Computer Science, or related field.

• 2+ years of experience with debugging techniques.

• 2+ years of experience with Programming Language such as C, C++, Java, Python, etc.

Qualcomm expects its employees to abide by all applicable policies and procedures, including but not limited to security and other requirements regarding protection of Company confidential information and other confidential and/or proprietary information, to the extent those requirements are permissible under applicable law.