Red hat Designated Support Engineer - RHEL/Shift 

India 

501260431

As an open organization, built on the foundation of open source, Red Hat truly values innovation, solid technical insight, customer focus, leadership, and creativity that impacts the customer experience. The Red Hat Customer Experience and Engagement (CEE) team is looking for an experienced engineer to join our Solutions Support team in LOCATION. In this role, you will become an expert in Red Hat’s offerings and technologies, like Red Hat OpenShift, Red Hat Enterprise Linux (RHEL), and Red Hat Ansible Automation Platform. You’ll provide skilful, direct technical support to a very small subset of our customers. You'll work closely with your customer, Red Hat’s Global Support team, Critical Accounts team, and Engineering teams. You will interact with some of Red Hat’s most strategic, critical, and innovative customers. You will be a part of the Red Hat’s unique culture that is enriched with Open Practices in management (https://github.com/red-hat-people-team/open-management-practices) , decision making (https://github.com/red-hat-people-team/open-decision-framework) , DEI (https://www.redhat.com/en/jobs/life/diversity) , and associate growth. Red Hat consistently ranks as one of the best workplaces in technology due to our culture and our focus on associate growth, work/life balance, and associate opportunity. You’ll be able to bring innovative solutions to complex problems. You will also have the opportunity to be a part of several Red Hat Recognition programs to connect, recognize, and celebrate success. As a Red Hat engineer, you can collaborate with international teams to improve open source software.

Job Description

Primary Job Responsibilities:

Provide high level technical support to your customers through web-based support and phone support

Meet with your customers on a regular basis to ensure that Red Hat is aligned to the customer’s support priorities

Work with other Red Hat teams engaged with your customers

Perform technical diagnostics and troubleshoot customer technical issue to develop solutions for customer issues

Exceed customer expectations with outstanding communication and customer service

Consult with and develop relationships with Red Hat engineering teams to guide solutions and improve customer satisfaction

Share your knowledge by contributing to the global Red Hat Knowledge Management System; present troubleshooting instructions and solutions to other engineers within Red Hat

Required Skills:

Ability to communicate clearly and effectively with your customer across technical and non technical communications

Excellent troubleshooting and debugging skills

A passion for technical investigation and issue resolution

Linux system administration experience, including system installation, configuration, and maintenance

Basic knowledge of Linux containers

Working experience with container-related technologies (Kubernetes, OpenShift, etc.)

Extensive experience working in a Linux environment

Proficient written and verbal English communication skills

The following are considered a plus:

Experience with container orchestration (kubernetes)

Experience with cloud services such as AWS, Azure, GCP

Knowledge of Ansible and YAML

Linux scripting experience

Understanding of typical change window/ change controls

Prior Red Hat Certified Engineer (RHCE) or other Linux certifications; A successful associate in this role is expected to be able to pass the RHCE certification within 90 days

Experience with AWS (preferred) , GCP, or Azure

Experience with microservices architecture and concepts including APIs, versioning, monitoring, etc.