Red hat Designated Support Engineer 

Brazil 

233385249

What you will do:

• Provide high level technical support to your customers through web-based support and phone support

• Meet with your customers on a regular basis to ensure that Red Hat is aligned to the customer’s support priorities

• Work with other Red Hat teams engaged with your customers

• Perform technical diagnostics and troubleshoot customer technical issue to develop solutions for customer issues

• Exceed customer expectations with outstanding communication and customer service

• Consult with and develop relationships with Red Hat engineering teams to guide solutions and improve customer satisfaction

• Share your knowledge by contributing to the global Red Hat Knowledge Management System; present troubleshooting instructions and solutions to other engineers within Red Hat

What you will bring:

• Ability to communicate clearly and effectively with your customer across technical and non technical communications

• Excellent troubleshooting and debugging skills

• A passion for technical investigation and issue resolution

• Linux system administration experience, including system installation, configuration, and maintenance

• Basic knowledge of Linux containers

• Working experience with container-related technologies (Kubernetes, OpenShift, etc.)

• Extensive experience working in a Linux environment

• Proficient written and verbal English communication skills

The following are considered a plus:

• Experience with container orchestration (kubernetes)

• Experience with cloud services such as AWS, Azure, GCP

• Knowledge of Ansible and YAML

• Linux scripting experience

• Understanding of typical change window/ change controls

• Prior Red Hat Certified Engineer (RHCE) or other Linux certifications; A successful associate in this role is expected to be able to pass the RHCE certification within 90 days

• Experience with AWS (preferred) , GCP, or Azure

• Experience with microservices architecture and concepts including APIs, versioning, monitoring, etc.