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Key Job Responsibilities and Duties:
- Initiate, scope and execute customer success strategies and deliverables that contribute to customer activation and conversion targets
- Manage and own a portfolio of new high value customers to drive adoption and convert new customers into long term relationships
- Manage, scale and optimize customer channels, ongoing collaborating closely with internal teams like marketing and product, external agencies , providers and partners
- Conduct/ utilize research and data analysis to measure effectiveness, identify trends and use insights to drive continuous optimizations when it comes to the customer life cycle and customer success strategies
- Build and support implementation of foundations, such as automations and frameworks, to drive scale and impact customer booking behavior
- Visiting fairs and events to represent B4B values and services hunting new potential high value customers and broaden the network of B4B customer base
Qualifications & Skills:
- At least 4+ years of experience in B2B Customer Success and Customer Relationship Management with excellent communication skills and customer representation
- Very strong customer relationship management skills and result driven mindset with a customer centric attitude (identified customer needs)
- Cross country / global experience (working with target audiences in different languages and countries)
- Experience with CRM systems like Hubspot, Zendesk or other ticket system providers
- Analytical skills, result driven and very strong in problem solving strategy thinking
- Native in German / Excellent in English
Booking.com’s Total Rewards Philosophy is not only about compensation but also about benefits. We offer a competitive, as well unique-to-Booking.com benefits which include:
- Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave
- Hybrid working including flexible working arrangements, and up to 20 days per year working from abroad (home country)
- Industry leading product discounts - up to 1400 per year - for yourself, including automatic Genius Level 3 status and Booking.com wallet credit
Application Process:
This section should provide:
- Let’s go places together:
- Detailed instructions on post-application requirements including any required application materials, deadlines, portfolios, coding challenges, or other assessments as defined by BU or department.
- This role does not come with relocation assistance.
- The interview process contains a role play session in person to demonstrate customer success and communication skills needed for the corporate travel industry
If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.
