Microsoft Customer Experience Enterprise Lead 

United States 

500249536

• Bachelor's Degree in Sales, Marketing, Computer Science, Information Technology (IT), Data Science, Business Analytics, Business, Finance, Mathematics, Physical Sciences, Humanities, or related field AND 10+ years experience in consulting, change management, project management, customer engagement, sales/business engagement, relationship management, analytics, or customer feedback and intelligence program management
  • OR equivalent experience.

Additional or Preferred Qualifications

• Bachelor's Degree in Sales, Marketing, Computer Science, Information Technology (IT), Data Science, Business Analytics, Business, Finance, Mathematics, Physical Sciences, Humanities, or related field AND 15+ years experience in change management, project management, customer engagement, sales/business engagement, relationship management, analytics, or customer feedback and intelligence program management
  • OR Master's Degree in Sales, Marketing, Computer Science, Information Technology (IT), Data Science, Business Analytics, Business, Finance, Mathematics, Physical Sciences, Humanities, or related field AND 12+ years experience in consulting, change management, project management, customer engagement, sales/business engagement, relationship management, analytics, or customer feedback and intelligence program management
  • OR equivalent experience.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:

In this role, you will:

• Deliver strategic CX Insights & analysis anchored on the Enterprise & Public Sector segment via listening system aggregation across the four voices (customer, partner, market, employee).
• Prioritize a set of “fewer/deeper” CX the Enterprise & Public Sector segment business priorities to drive critical business value & differentiation in partnership with segment leaders.
• Drive operational & business excellence to prevent, mitigate & unblock segment CX issues.
• Own segment data impact assessment/feedback loop to influence global CX improvements.
• Create/communicate segment CX improvement roadmap. Baseline the CX experience at a Segment level – what are the breakpoints by segment, what is the execution plan for segment improvements.
• Serve as CX Evangelist by engaging with Customers, Partners and Segment Leaders to build understanding & confidence in Microsoft differentiated Customer Experience roadmap, progress to plan and impact.
• Embody our and .