Microsoft Customer Success Account Manager Management 

United Arab Emirates, Abu Dhabi Emirate, Abu Dhabi 

499543379

, Engineering, Computer Science, or related field AND 10+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience.OR equivalent experience.

5+ years relevant work experience within customer industry.

3+ year(s) people management experience.

3+ year(s) experience managing a consumption portfolio.

• Project Management Institute (PMI) or equivalent Project Management certification.
• Prosci or equivalent Change Management certification.
• Arabic speaking is preferred.

Customer Relationship Management

• Leads by example through owning operational executive relationships with key customer, partner, and internal contacts to further Microsoft's customer success goals, targeting executives (as appropriate).

Customer Success Leadership – Customer Strategy and Growth

• Drives conversations with customers to demonstrate alignment between customer objectives and the current Microsoft portfolio of work in the customer account, promoting identified opportunities for growth.

Customer Success leadership – Consumption Leadership

• Coaches team to support customer adoption and active usage of Microsoft products and services aligned to outcomes and objectives defined within agreed-upon customer success plans.

Customer Success Leadership – Delivery and program Management

• Manage a repeatable and predictable business by coaching Customer Success account Managers in creating robust Customer Success and delivery plans against their portfolio of customer projects and contract obligations, to increase velocity of achieving Customer objectives and accelerate Microsoft cloud consumption.​

Technical Relevance

• • Coaches team members on and stays current with industry and Microsoft technical insights through consultation with the Customer Success community, peers, partners, and customer stakeholders.