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Uber Hybrid Role COE Specialist Virtual Support / In-Person United States, West Virginia 499308614
01.05.2024
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Your Impact In Role
- Provide high quality front facing customer support
- Ensure issues are resolved using procedures or are escalated promptly
- Facilitate driver sign-ups and communicating value proposition of driving with Uber, which may include proactive outreach
- Engage and support Drivers and Earners already on the platform in order to enable them for greater success
- Partner with management on improving/buildings support processes
- Assist with local events and promotions
- Troubleshoot and problem solve through straight technical issues
- Communicate effectively with various stakeholders when needed
- Present to groups of drivers & earners
- Provide high quality virtual customer support through ticket systems (chat and email) and possibly phone
- Ensure low to medium complexity customer issues are resolved using procedures
- Ensure high customer satisfaction and demonstrate empathy while solving customer concerns
- May perform root cause analysis and present findings
- Work on a line of business which has low ambiguity, is stable, with well documented procedures
The Experience You’ll Bring
- Some experience in retail, hospitality, or customer service
- Attention to detail, problem-solving, communication (written and verbal) skills
- Empathy, punctual, organization, EQ, active listening, basic computer savvy, teamwork/collaboration, adaptability, conflict management / resolution, adaptability
- At least 6 months of experience in retail, hospitality, or customer service in person or contact center environment
- Comfortable operating in multiple modalities
Language Skills
- Experience in using Support Service or Customer support languages
Fluent in English and Japanese (Bi-lingual or semilingual)
- Communication skills in verbal and written (Japanese)
- Communication skills in verbal and written (English) - only internal communication
Shift Schedule
Willingness to work in shifts (rotating day, rotating weekend offs -- total working hours will be 40 hours a week, 5 days, 8 working hours each day)
Working Style
- Must be able to work from our Nagoya Compliance Center
- Willingness to work during public holidays, weekends and overtime (based on business needs)
* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .
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