SAP SAP Concur - Associate Solution Support Engineer 

Brazil, Pará, Itaituba 

498601878

EXPECTATIONS, COMPETENCIES AND TASKS

• Provide support to customers via live calls and through a CRM tool regarding product functionality or technical issues; troubleshoot systems to offer solutions within established timelines;
• Provide excellent analytical, written and verbal communication skills: communicate and collaborate with peers, customers and upper management;
• Demonstrate logical thinking for solving a wide range of issues with different levels of complexity;
• Be adaptable and demonstrate change agility to handle both daily tasks or more complex and impactful organizational changes;
• Be accountable and self-driven for the assigned tasks and for the personal development, asking for help when needed and being mindful of continuous learning opportunities;
• Constantly empathize with our customers and call them whenever necessary;
• Effectively manage expectations that are set with customers;
• Be a team player that is both eager to learn and to share knowledge;
• Take ownership of situations and seek for continuous improvement, by documenting solutions and collaborating internally to achieve product and process improvement.

REQUIREMENTS

• Bachelor’s or Associates degree completed or in course, preferably in technology or business related areas;
• Fluency in English;
• Customer facing experience;
• Flexibility to work during some holidays and some weekends based on business need.

NICE TO HAVE

• Knowledge in IT related areas, including troubleshooting, resolution of issues, or programming (SQL, Web Applications, Webservices, HTML, HTTP, Java, JavaScript, JSON, Data Bases, XML, APIs…);
• Familiarity with Customer Service and Support for software or other Information Technology products;
• Problem solving abilities;
• Attention to details;

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