Expoint – all jobs in one place
The point where experts and best companies meet
Limitless High-tech career opportunities - Expoint

Wells Fargo Senior Technology Business Systems Consultant 
India, Karnataka, Bengaluru 
498326370

09.07.2025


In this role, you will:

  • Lead or participate in providing technology initiatives for simple to moderately complex business problems within technology business systems
  • Contribute to the development of systems and procedures that are both cost effective and meet the relevant business requirements
  • Evaluate moderately complex business, operational, or technical challenges that require an in-depth evaluation of planning and direction conducted to resolve complex business problems
  • Partner with business and technology teams to evaluate moderately complex business problems and lead a team to provide comprehensive technological solutions
  • Act as an internal consultant within technology and business groups by using quality tools and process definition or improvement to re-engineer technical processes
  • Collaborate and consult with business and technology teams to evaluate and resolve issues in order to provide technological solutions and manage both project schedules and deliverables
  • Coordinate communication and information flow between business and technology teams


Required Qualifications:

  • 4+ years of Business Systems Data experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education


Desired Qualifications:

  • Experience with creating artifacts and enabling functionalities for IT Service Desk
  • Hands-on experience with Confluence and Jira
  • Should have practiced writing documentation for virtual agent format
  • Awareness of Agile methodologies
  • Knowledge of ITIL Incident, Problem, and Request best practices or ITIL certified.
  • Experience in user stories in Backlog, Story points and sprint planning
  • Understanding of Knowledge Management Framework
  • Should have experience as a Functional lead or should have acted as People lead


Job Expectations:

  • Experience with translating technical content from multiple sources into a style and format that meets multiple end-user needs and project goals
  • Experience with consulting with subject matter experts to evaluate, standardize, write, and maintain materials
  • Ability to independently create knowledge management assets, including templates, style guides, how-to tutorials that meets organizational standards
  • Ability to modify documents, respond to feedback request, create self-help and knowledge articles in a clear and conscious manner.
  • Gain deep understanding of products and services, and translate complex information into simple, step-by-step procedures and/or processes easy to follow.
  • Write user-friendly content that meets the needs of target audience and organize information applying information mapping concepts to enable information accessibility.
  • Maintain and improve existing knowledge article to ensure information accuracy, content accessibility, and article layout that complies with company writing standards.
  • Research, outline, write, and edit content, working closely with various departments to understand project requirements.
  • Gather information from stakeholders and translate them to Knowledge user stories
  • Prioritize user stories in backlog to align to business goals
  • Provide input on story feasibility
  • Support the team in understanding story points and sprint planning
  • UAT and support Prod release and testing
  • Strong written and verbal communication skills, with a keen eye for details.
  • Proficiency with documentation tools like Microsoft Office Suite or ServiceNow.
  • Technology Operations experienceincluding ServiceDesk Operations
  • Two or more years of experience as an effective technical writer
  • Proven ability to quickly learn and understand complex subject matter
  • Ability to handle multiple projects simultaneously
  • Experience in writing documentation and procedure manuals for various audiences.
  • Experience in working across multiple teams to improve user experience, refine content, and create visuals and diagrams for technical support content
  • Strong skills in Knowledge Management systems and practices.
  • Good understanding of Knowledge Management Framework
  • Ability to map business requirements to Knowledge Framework
  • Proficiency in using Confluence and Jira
  • Acceptable understanding of ServiceNow knowledge functionalities
  • Familiarity with ITSM processes
  • Hands on experience with ServiceNow modules like Incident and Request Management

28 Jul 2025


Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.