In this role, you will:
- Lead or participate in providing technology initiatives for simple to moderately complex business problems within technology business systems
- Contribute to the development of systems and procedures that are both cost effective and meet the relevant business requirements
- Evaluate moderately complex business, operational, or technical challenges that require an in-depth evaluation of planning and direction conducted to resolve complex business problems
- Partner with business and technology teams to evaluate moderately complex business problems and lead a team to provide comprehensive technological solutions
- Act as an internal consultant within technology and business groups by using quality tools and process definition or improvement to re-engineer technical processes
- Collaborate and consult with business and technology teams to evaluate and resolve issues in order to provide technological solutions and manage both project schedules and deliverables
- Coordinate communication and information flow between business and technology teams
Required Qualifications:
- 4+ years of Business Systems Data experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications:
Job Expectations:
- Experience with translating technical content from multiple sources into a style and format that meets multiple end-user needs and project goals
- Experience with consulting with subject matter experts to evaluate, standardize, write, and maintain materials
- Ability to independently create knowledge management assets, including templates, style guides, how-to tutorials that meets organizational standards
- Ability to modify documents, respond to feedback request, create self-help and knowledge articles in a clear and conscious manner.
- Gain deep understanding of products and services, and translate complex information into simple, step-by-step procedures and/or processes easy to follow.
- Write user-friendly content that meets the needs of target audience and organize information applying information mapping concepts to enable information accessibility.
- Maintain and improve existing knowledge article to ensure information accuracy, content accessibility, and article layout that complies with company writing standards.
- Research, outline, write, and edit content, working closely with various departments to understand project requirements.
- Gather information from stakeholders and translate them to Knowledge user stories
- Prioritize user stories in backlog to align to business goals
- Provide input on story feasibility
- Support the team in understanding story points and sprint planning
- UAT and support Prod release and testing
- Strong written and verbal communication skills, with a keen eye for details.
- Proficiency with documentation tools like Microsoft Office Suite or ServiceNow.
- Technology Operations experienceincluding ServiceDesk Operations
- Two or more years of experience as an effective technical writer
- Proven ability to quickly learn and understand complex subject matter
- Ability to handle multiple projects simultaneously
- Experience in writing documentation and procedure manuals for various audiences.
- Experience in working across multiple teams to improve user experience, refine content, and create visuals and diagrams for technical support content
- Strong skills in Knowledge Management systems and practices.
- Good understanding of Knowledge Management Framework
- Ability to map business requirements to Knowledge Framework
- Proficiency in using Confluence and Jira
- Acceptable understanding of ServiceNow knowledge functionalities
- Familiarity with ITSM processes
- Hands on experience with ServiceNow modules like Incident and Request Management
28 Jul 2025
Wells Fargo Recruitment and Hiring Requirements:
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.