Provide subject matter expertise to business-driven initiatives, internal partners, leadership or projects related to operations as necessary
Ensure procedures are adequate to ensure compliance with applicable regulatory, audit and risk management requirements & policies
Responsible for management of risk and quality related to accurate reconciliation of all items at all times
Managing the day to day responsibilities of a team of 6 to 7 employees
Setting clear expectations and consistently providing information, resources, feedback, coaching and recognition that helps employees improve their performance
Developing necessary process improvements, communications and effective working relationships that establish accountability and positively impact Lending Reconciliations and business partners
Developing reports to be used by senior management
Be responsible for project management updates for all Lending work streams within the program
Success will be measured on the reduction of breaks, audit points, Operational Risk Events
Qualifications and Education
Ability to recommends systems and procedural enhancements and assists in the development, testing, and implementation of solutions
A relevant degree is preferable though not essential for this post. Typical degrees are in
Knowledge of industry developments and trends as well as account reconciliation processes
Related reconciliation platform experience such as SmartStream TLM
Knowledge of Loan IQ will be an advantage
The jobholder will need to be flexible and able to deal with the ongoing changing needs of the Business in a positive way
Proficient in Microsoft Outlook and Office Suite including using Excel
Posses a collaborative, cohesive and participative management style
5 - 7 years in Investment Operations, performing reconciliation, data management and performance
We offer:
Competitive salary connected with annual salary review and discretionary annual performance bonus
Social benefits (private healthcare, award winning pension scheme, multisport, life insurance, holiday allowance, anniversary program, competitive maternity and paternity scheme)
Hybrid model of work – 3 days from modern offices and from home
Working in a friendly, dynamic, supportive and diverse environment – including multiple affinity and social networks & voluntary activities to engage with
Structured onboarding process and extensive training offering (e.g. including Udemy, Degreed)
Unlimited development opportunities within Citi global network
Operations - Transaction ServicesLoan Documentation and Processing