Wells Fargo Senior Loan Documentation Processor 

Philippines, Maypajo 

638362873

In this role, you will:

• Provide support in performing loan documentation closing duties on complex loan packages to ensure compliance with company's policies and government regulations

• Process or close loans. Interact with 3rd Party Settlement agents to prepare and deliver closing documents.

• Perform administrative, operational, or customer support tasks related to complex loan packages

• Manage an assigned pipeline of all loan types relative to business line

• Provide subject matter expertise and interpretation of procedures to the team of Senior Loan Documentation specialists to ensure timely completion of work

• Interact with immediate Loan Documentation team, functional area, and internal peers outside work group on information related to the routine loan documentation process

Qualifications:

• 4+ years of customer service, loan administration, collections, or sales environment experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Preferred Mortgage experience of 3+ years

• Understanding of US Mortgage process related TRID regulations

• Experience in US Mortgage Closing process is a must

• MS Office Proficient

• Experience in Customer Telecommunication Contact within a Financial Services Environment, Financial Services Operations, Underwriting, Closing and Quality Assurance experience, or equivalent demonstrated through one or a combination of the following: work experience, training, & education

Job Expectations:

• Excellent Spoken and written communication skills

• Proactively engage with internal bank stakeholders, third parties, settlement agents via telephone, email to gather necessary information, documentation, clarify information & resolve mortgage closing conditions

• Ability to conduct clear and customer centric telephone conversations to explain underwriting decisions, documentation requirements and next steps in the mortgage process

• Effectively handle both inbound and outbound calls maintaining high levels of responsiveness and timely follow ups

• Demonstrate active listening skills to accurately capture information and address concerns.

• Maintain accurate call logs, documenting key points and outcomes of the telephonic conversations for audit purposes

• Collaborate cross functionally with Processing, & Sales teams for seamless communication, queue management and customer satisfaction

• The candidate must be willing to work within US hours typically between 09:00PM- 06:00AM Manila

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.