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Wells Fargo Senior Loan Documentation Processor 
Philippines, Maypajo 
638362873

Today


In this role, you will:

  • Provide support in performing loan documentation closing duties on complex loan packages to ensure compliance with company's policies and government regulations

  • Process or close loans. Interact with 3rd Party Settlement agents to prepare and deliver closing documents.

  • Perform administrative, operational, or customer support tasks related to complex loan packages

  • Manage an assigned pipeline of all loan types relative to business line

  • Provide subject matter expertise and interpretation of procedures to the team of Senior Loan Documentation specialists to ensure timely completion of work

  • Interact with immediate Loan Documentation team, functional area, and internal peers outside work group on information related to the routine loan documentation process

Qualifications:

  • 4+ years of customer service, loan administration, collections, or sales environment experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education


Desired Qualifications:

  • Preferred Mortgage experience of 3+ years

  • Understanding of US Mortgage process related TRID regulations

  • Experience in US Mortgage Closing process is a must

  • MS Office Proficient

  • Experience in Customer Telecommunication Contact within a Financial Services Environment, Financial Services Operations, Underwriting, Closing and Quality Assurance experience, or equivalent demonstrated through one or a combination of the following: work experience, training, & education


Job Expectations:

  • Excellent Spoken and written communication skills

  • Proactively engage with internal bank stakeholders, third parties, settlement agents via telephone, email to gather necessary information, documentation, clarify information & resolve mortgage closing conditions

  • Ability to conduct clear and customer centric telephone conversations to explain underwriting decisions, documentation requirements and next steps in the mortgage process

  • Effectively handle both inbound and outbound calls maintaining high levels of responsiveness and timely follow ups

  • Demonstrate active listening skills to accurately capture information and address concerns.

  • Maintain accurate call logs, documenting key points and outcomes of the telephonic conversations for audit purposes

  • Collaborate cross functionally with Processing, & Sales teams for seamless communication, queue management and customer satisfaction

  • The candidate must be willing to work within US hours typically between 09:00PM- 06:00AM Manila

1 Aug 2025


Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.