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In this role, you will:
Provide support in performing loan documentation closing duties on complex loan packages to ensure compliance with company's policies and government regulations
Process or close loans. Interact with 3rd Party Settlement agents to prepare and deliver closing documents.
Perform administrative, operational, or customer support tasks related to complex loan packages
Manage an assigned pipeline of all loan types relative to business line
Provide subject matter expertise and interpretation of procedures to the team of Senior Loan Documentation specialists to ensure timely completion of work
Interact with immediate Loan Documentation team, functional area, and internal peers outside work group on information related to the routine loan documentation process
Qualifications:
4+ years of customer service, loan administration, collections, or sales environment experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications:
Preferred Mortgage experience of 3+ years
Understanding of US Mortgage process related TRID regulations
Experience in US Mortgage Closing process is a must
MS Office Proficient
Experience in Customer Telecommunication Contact within a Financial Services Environment, Financial Services Operations, Underwriting, Closing and Quality Assurance experience, or equivalent demonstrated through one or a combination of the following: work experience, training, & education
Job Expectations:
Excellent Spoken and written communication skills
Proactively engage with internal bank stakeholders, third parties, settlement agents via telephone, email to gather necessary information, documentation, clarify information & resolve mortgage closing conditions
Ability to conduct clear and customer centric telephone conversations to explain underwriting decisions, documentation requirements and next steps in the mortgage process
Effectively handle both inbound and outbound calls maintaining high levels of responsiveness and timely follow ups
Demonstrate active listening skills to accurately capture information and address concerns.
Maintain accurate call logs, documenting key points and outcomes of the telephonic conversations for audit purposes
Collaborate cross functionally with Processing, & Sales teams for seamless communication, queue management and customer satisfaction
The candidate must be willing to work within US hours typically between 09:00PM- 06:00AM Manila
Wells Fargo Recruitment and Hiring Requirements:
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
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