SAP Senior DevOps/LoadBalancer Engineer 

Hungary, Pécs 

498156091

What you´ll do:

• Incident management – managing the next level of incident escalation beyond the help desk, and prior to support from the dedicated stack engineers.
• Change management – Supporting the transition from manual to automated execution wherever possible and supporting change planning and manual execution where necessary.
• Problem management –Root Cause investigation from a technology point of view, and the execution of corrective and preventative measures that arise from RCAs.
• Project Support – for key delivery initiatives, some engineering resources work on initiatives supporting the stack functions
• Service Requests – Execute requests and support automation and simplification of service catalog.

Responsibilities:

• Oversees and is responsible for successful completion of Installation, configuration, and migration of Load Balancers.
• Follow documented Runbook procedures to apply changes and adhere to operational playbooks.
• Operate and maintain data center cloud networks, track significant problems, monitor performance, and perform upgrades to hardware and software as required.
• Configure and operate, Load Balancers
• Function as part of the 24/7 on-call Load Balancer incident management team
• Monitors and manages incoming work, provisioning of standard service requests, and incident resolution.
• Confers with Level 4 support for deep level incident troubleshooting and complex change management.
• Other relevant support tasks, duties, and responsibilities, not specified above

Key Performance Measures:

• Ticket SLAs and KPIs are achieved
• Escalation procedures, policies and working practices are adhered to All records relating to Service Requests, Incidents, Change, Problems and Knowledge Management are completed accurately and within defined SLAs
• Projects are delivered in line with project quality standards

What you bring:

• Minimum 3 years of data center network infrastructure experience.
• Knowledge of Layer 2 and Layer 3 Routing
• Proficient in F5 Local Traffic Manager/Advanced WAF technologies
• Knowledge of Spectrum monitoring tools
• Knowledge of Syslog server; and Kibana

• Good understanding of network infrastructure and network hardware.
• Ability to think through problems and visualize solutions.
• Ability to quickly learn new or unfamiliar technology and products using documentation and internet resources.
• Ability to work with all levels of staff within and outside of IT and cross organizations.
• Knowledge of application transport and network infrastructure protocols.
• A self-starter able to work independently but comfortable working in a team environment
• Good analytical and problem-solving skills.
• Network security experience.

• Strong verbal and written communication skills
  • Command of the English language (required)
  • Proficiency in German (not required)
• Dedication to the concept of Continuous improvement.
• Excellent customer handling skills in a high-pressure environment.

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