EY Senior Manager - ServiceNow Technology Consulting Financial Services 

Australia, Victoria, Melbourne 

497285285

We bring together extraordinary people, like you, to build a better working world.

As a Senior Manager, you will lead the team to manage the design, development, and deployment of ServiceNow solutions. Your expertise will ensure alignment between business needs and technical requirements while optimizing performance and scalability within the ServiceNow environment.

Your key responsibilities will include, but won't be limited to:

• Implement GRC/HRSD/ITSM/ITOM for Tier-1 clients within the Financial Services industry.
• Experience with Web Services technologies such as SOAP & REST desired.
• Manage and enhance ServiceNow solutions.
• Design innovative technology transformation programs, including utilising Generative AI capabilities.
• Align technology services with business objectives.
• Be the trusted technical advisor to our clients.
• Mentor and guide junior team members.

What we’re looking for

Here’s our ‘wish list’ but don’t worry if you don’t tick all the boxes. We’re interested in your strengths, what you want to learn, and how far you want to go.

• Over 10 years of industry experience, including team leadership and business development.
• Implementation experience across a combination of modules: ITSM, ITAM, CSM, HRSD, ITOM , SPM, Secops, IRM, FSM, Virtual Agent.
• Proficiency in programming languages such as JavaScript, CSS, bootstrap and XML.
• Solid grasp of ITIL and or Risk Management processes.
• ServiceNow Implementation certifications such as the CTA, Module specific CIS.
• Exceptional problem-solving skills and strong communication abilities.
• Bachelor's degree in Computer Science or related fields.

What we can offer you

• Explore how a career at EY is yours to build at

• Discover how, when and where you can work at

• Learn about our commitment to DE&I at

• Discover the various ways our benefits can cater to your needs, across wellness, financial wellbeing, and family-friendly policies which include 26 weeks gender neutral paid parental leave at

Apply now… we’re over 9,000 perspectives in Australia and we’re ready to welcome yours.

Our preferred applicant will be required to undertake employment screening by EY or our external third-party provider.