Uber Consumer Operations Associate Growth Uber Eats 

United States, West Virginia 

496405443

The past years of Uber Eats in Taiwan was like building a rocket while it was launching. We started in Taipei and now our service is covered islandwide. We went from delivering food to delivering daily necessities in a blink of an eye. Taking on a challenge is exciting but conquering challenges with a group of great talents is even better. We amplify your superpower and you can see the impact you are making on a daily basis.

As an integral Consumer Operations Growth team member, the Consumer Operations Associate holds a pivotal position in putting the overarching consumer strategy into action. In this role, you will be responsible for meticulously planning and implementing consumer growth campaigns, encompassing acquisition, engagement, and retention, aligning with the company's strategic vision. You will optimize the customer experience by enhancing communication touchpoints throughout the consumers’ Uber Eats journey. With a keen emphasis on innovation, you will contribute fresh and creative ideas to generate excitement with a data-driven approach.

Consumer Campaigns Initiatives

• Strategize, design, and implement targeted consumer campaigns across various lifecycles, drawing insights from data analytics.
• Implement administrative tasks, maintain operational schedules, and meticulously track and report campaign performance.

Consumer Relationship Management

• Foster and manage consumer relationships through a diverse range of communication channels, including in-app banners, email, push notifications, company websites, blogs, and so on.

Campaign Optimization

• Improve promotions and communications through the implementation of experiments and A/B testing methodologies, ensuring optimal performance and engagement.

Competitive Landscape Analysis

• Monitor the competitive landscape, providing valuable insights and actionable recommendations to the team for informed decision-making.

Cross-Functional Collaboration

• Collaborate closely with cross-functional teams, including Operations, Product, Brand Marketing, Perf Marketing, Public Relations, Legal, etc., to ensure cohesive and successful project outcomes.

Process Streamlining

• Optimize regular workflows by using global resources and systems, contributing to the efficiency and effectiveness of operations.

Innovation and Fresh Ideas

• Bring a proactive and innovative attitude to the team, contributing fresh ideas and initiating creative events that align with the company's growth objectives.

• 2-4 years of hands-on experience in consumer growth operations, business operations, marketing, CRM, or similar roles, preferably within tech and e-commerce B2C companies.
• A native speaker of Mandarin, and fluent in spoken and written English.
• Expertise in Excel is a prerequisite for this role, with a strong analytical attitude, capable of deriving actionable insights from data.
• Exceptional attention to detail with the ability to manage multiple projects simultaneously, maintaining high-quality deliverables while infusing innovative ideas into your work.
• Possess proficiency in crafting communication creatives (with design support) and copywriting that are engaging, effective, and aligned with brand and legal guidelines.
• Demonstrate proficiency in organization, planning, and project management.
• Highly motivated individual with the capacity to work independently and collaboratively in a fast-paced environment.
• Knowledge of SQL is a strong plus.

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .