Outbrain Senior Customer Success Manager 

United States, New York, New York 

493392022

We’re a leading technology platform that drives results by engaging people on the open internet.

A day in the life:

• In your first month, you should find your bearings, begin to grasp the Outbrain products and start to build key internal and external relationships. You should feel comfortable navigating our internal systems and will start communicating with clients. You’ll be responsible for the planning, implementation, reporting and optimization of campaigns.
• After three months, you’ll be the day to day contact for your clients, helping them achieve their KPIs and developing data-driven optimization strategies. You will be recognized for campaign successes and own failures.
• When you finish up your first year, you’ll be an essential member of the New York customer success team, substantially contributing to the team’s success by managing the daily workflow for your client accounts

What you'll bring:

• 5+ years of digital media, agency, and/or adtech experience
• Experience with performance KPIs and accounts focused on lower funnel success
• Knowledge of 3rd party vendors and tools (DCM, impression pixels, click tags) and experience buying media on Outbrain or other native platforms
• 4+ years of client-facing account management with a mastery of digital marketing and the digital landscape.
• A go-getter attitude. You’re hungry to achieve revenue goals via upsells and renewals.
• An obsession for detail and organization. You’re comfortable managing assets, launching campaigns and optimizing for multiple clients.
• An analytical disposition. You're comfortable digging through data, manipulating it in excel, and drawing out impactful insights for your clients.
• An optimistic attitude, strong passion for your work, intellectual curiosity and ability to positively influence your peers.
• Ambition and curiosity. You are resourceful, bright, proactive and a go-getter who works well independently and as part of a team.
• Excellent storyteller & communication. You’re proficient with presentation software & comfortable presenting data-driven stories and recommendations internally and externally.
• Ability to work in the NYC office 3 days a week

More than just snacks!

• Brand new NYC office in the Flatiron district with a flexible hybrid working model.
• Generous Vacation package and unlimited sick days.
• Become part of our success with our equity program.
• Cell Phone reimbursement stipend.
• World class healthcare options, 5 plan offerings with an option that is covered by Outbrain above benchmark (Medical, Dental, Vision, and Life insurance, 401K Plan with Matching).
• Expand your toolbox with our mentorship program and internal learning tools.
• Fully stocked kitchen with snacks as well as in-office happy hours and catered lunches.