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Capital One Principal Process Manager - Financial Services United States, Texas, Plano 49206073
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As a Principal Associate of Process Management at Capital One, you will lead a team of process managers in delivering flawlessly executed processes that improve business efficiency and drive results. You will create and modify processes while collaborating with smart and passionate leaders to influence results that have a direct impact on the company’s bottom line. You will monitor data trends to measure effectiveness and install necessary benchmarks or thresholds to ensure data integrity. You will educate and gain buy-in from key stakeholders concerning the utilization of process to ensure appropriate execution each time.
General Responsibilities:
Creating and validating processes
Designing and producing metrics used to measure efficiency and effectiveness
Driving process improvements aligned with desired customer outcomes
Analyzing, identifying, and correcting data issues with systems used or owned by a department
Analyzing, identifying, and partnering to remediate risks within assigned process; including upstream and downstream impact identification
Providing subject matter expertise on processes when representing the department in projects and other meetings, including presenting and sending status updates to Senior Leaders
Managing and leading a team of associates
Basic Qualifications:
High School Diploma, GED or equivalent certification
At least 3 years experience of Process management or Project management
Preferred Qualifications:
Bachelor’s Degree
Lean certification or Six Sigma certification
5+ years of experience in Process management
. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
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