Microsoft Technical Training 

Taiwan, Taoyuan City 

49150617

Bachelor's Degree Computer Science, Information Technologies, System Engineering, Information Systems.

4+ years experience in training, education, information technology (IT), cloud systems, datacenter environments, server environments, networking, cloud, or computer technologies OR equivalent experience.

CompTIA Certifications (e.g., Certified Technical Trainer+ [CTT+], Security+, Server+, Network+, Cloud+), Cisco Certified Network Associate (CCNA), Enterprise Product Integration (EPI) certifications (e.g., Certified Datacenter Professional [CDCP], Certified Datacenter Facilities Operations Management [CDFOM]), Certified Cloud Security Professional (CCSP), or equivalent.

• Proven experience in training facilitation, preferably in a corporate or technical environment.
• Strong understanding of professional skills development and customer service excellence.
• Excellent communication and presentation skills.
• Ability to manage virtual training environments and breakout sessions effectively.
• Experience with onboarding programs and learning management systems.
• Analytical skills to report on KPIs and contribute to program enhancements.
• Ability to collaborate with cross-functional teams and subject matter experts.
• Experience working with diverse learner groups including interns and university hires.
• Demonstrated coaching and mentoring skills.
• Strong knowledge of adult learning theories, interactive training, instructor-led training, self-paced instruction, evaluation methods, and performance support systems.
• Proven experience in needs analysis, instructional design, content development, and learning technologies.
• Experience providing customer support in a technical support organization supporting Microsoft products.
• Ability to deal with ambiguity and complex, matrixed environments with minimal oversight.
• Demonstrated ability to prioritize, organize, and facilitate effectively to manage multiple projects to meet deadlines.
• Collaborative approach, able to work well with trainers, instructional designers, vendors, program managers, and business stakeholders.
• Excellent analytical skills and experience in identifying improvement opportunities, generating ideas, and implementing solutions.
• Medium/High Technical skills and understanding of Microsoft technologies.

• Deliver and guide professional, technical, tools, and process customer service training for CSS through classroom, online and virtual experiences.
• Manage breakout sessions, including setting expectations, presenting content, managing activities, and daily close.
• Guide AI tooling as part of the learning experience, including coaching in the flow of work and skills simulator.
• Provide feedback on the effectiveness and improvement of AI tools used in training.
• Introduce new hires to support onboarding and learning resources, guiding them through curriculum and role requirements.
• Provide real-time feedback and assist with iterative program design improvements.
• Coach and track employees through online learning, enabling peer-to-peer and SME coaching.
• Report on KPIs and metrics, providing analytics to support program evaluation and improvement.
• Manage feedback surveys, provide insights by cohort and program, and support scorecard reporting.
• Improve service quality and ensure training programs are current and aligned with learner needs.