IBM Intern Program - Security Services Specialist 

Mexico, Mexico City, Mexico City 

491375950

as a required part of their academic program or who work during vacations or holidays or as an internship

Prepare performance reports and cybersecurity service metrics. Follow up on SLA reports that must be delivered by cybersecurity service towers. Participate in service level review meetings and document the results. Support in the implementation of improvements in service level management processes. Support in the monitoring of active tickets for service escalation. Calculate SLA compliance for metrics associated with Service Management (INCs, SCTasks, Change Requests, etc.). Assist in updating service level agreements (SLAs) and selected reports.

• Be an advanced student of a technical/college career such as: Sofware Engineering or Systems
Engineering.
• Be a regular student
• Understand business model
• Solve assigned requirements
CurrentlyData Analytics Power BI skills
• Intermediate English.
• Software development.