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As a Solutions Engineer, you will play a key role in providing technical solutions to our customers and partners. You will be responsible for bridging the gap between business requirements and technical capabilities. This is a customer-facing role, ideal for someone who enjoys solving complex technical problems, engaging with clients, and supporting them through the entire lifecycle of our products, both pre and post-sale.
Responsibilities:
Work closely with sales teams to understand client needs and provide technical support during pre-sales and post-sales engagements.
Develop customized & creative solutions that align with the client's business goals and ensure seamless integration with their systems.
Troubleshoot technical issues and provide ongoing support for implementation and integration projects.
Communicate technical concepts clearly to both technical and non-technical stakeholders.
Collaborate with the development team to define technical requirements for custom solutions.
Stay up to date with e-commerce industry trends and emerging technologies.
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